Home Care Coordinator

UnityPoint Health Information

Home Care Coordinator

PACE (Program of All-Inclusive Care for the Elderly)

Monday-Friday 8:00AM-4:30PM, variable weekends

Full Time + Benefits

Under the supervision of the PACE Clinical Manager, the Home Care Coordinator coordinates home care services (personal care and/or homemaking) schedule to meet participant needs. Serves as a liaison and assists Interdisciplinary team members to ensure participant needs related to home care services are implemented through coordination of care.

* Maintains a working knowledge of applicable Federal, State and local laws and regulations, the Compliance Accountability Program, Quality Assessment and Performance Improvement and Code of Ethics, as well as other policies and procedures, in order to assure adherence in a manner that reflects honest, ethical and professional behavior.

* Documents all participant care related activities accurately, legibly, and in compliance with PACE policies.

* Is knowledgeable of and complies with PACE Safety and Infection Control Policies and Procedures.

* Adheres to PACE Participants Rights & Responsibility Policy at all times.

* Protects privacy and maintains confidentiality of sensitive participant, employee and agency information.

* Works sensitively and effectively with individuals of diverse ethnic and cultural backgrounds.

* Performs other duties as assigned.
PACE Interdisciplinary Team Member

* Representation and participation at interdisciplinary team and care plan meetings.

* Identifies individual participant needs to ensure home care needs are met and ensures information is communicated to the PCA staff.

* Works to develop and update the participants plan of care related to their home care needs.

* Documents participant, caregiver or other interactions and care planning activities

* Coordinates PCA schedules in accordance with the participants plan of care.

* Collaborates with PACE departments and other contracted providers.

* Communicates with participants, families, contracted providers and the public in regard to concerns or complaints related to PACE home care services.

* Provides PCA visits as needed for participant coverage.
Administrative

* Ensures daily PCA responsibilities and schedules are clearly defined and PCA staff receive the information necessary to provide the outlined services.

* Problem solves home care scheduling conflicts, changes and updates to the schedule, notifies appropriate staff of changed and provides possible solutions to meet participant needs.

* Updates medical record promptly with changes and cancellations and follows documentation guidelines.

* Assumes a role of service coordination in the development, implementation and refinement of home care services.

* Provides insight related to home care service data, quarterly indicators, financial performance, participant/caregiver satisfaction surveys, annual staff competency and annual staff evaluations.

* Provides input for performance improvement related to home care services.

Education

High School Diploma
Certification from a nursing assistant training program through classroom and supervised practical; training totaling at least 75 hours with 16 hours devoted to supervised practical training, and/or successful completion of a competency evaluation program

License(s)/Certification(s)

Maintains current CPR status or acquire within 30 days of hire.
Maintains current Mandatory Reporter status or acquire within 30 days of hire.
Completes 12 hours of related in-services per calendar year.
Valid driver's license when driving any vehicle for work-related reasons.
Valid Auto insurance

Knowledge/Skills/Abilities

Decision making
Facilitation and conflict resolution
Communication-Written and verbal
Computer Skills
Teamwork
Technical aptitude-ability to learn new systems quickly
Flexibility