Customer Experience Intern

We are seeking a highly motivated and customer-centric individual to join our team as a Customer Experience Intern. In this role, you will play a key part in ensuring our customers have a positive and successful experience with our products/services. You will gain valuable hands-on experience in a fast-paced environment and contribute directly to the growth and retention of our customer base.

Join our team in NYC! Office Address: 330 W 34th St. Floor 10, New York, NY 10001 This full-time, 40-hour per week internship requires an in-office presence Monday through Thursday, 9 AM to 5 PM EST. Fridays are remote work days.

What You'll Do:

• Project Management: Assist Customer Experience teams with ongoing projects, such analyzing customer data and identifying areas for improvement.
• Data Analysis: Track key customer success metrics, analyze customer data to identify trends and insights, and contribute to reports on customer health and engagement.
• Product Feedback: Gather and analyze customer feedback to identify areas for product improvement and share insights with the product team.

Example Projects:

• Customer Feedback Analysis Project: Gather customer feedback from various sources (surveys, support tickets, online reviews) and analyze it to identify common themes and areas for improvement. Present findings and recommendations to the team.
• Customer Journey Mapping Project: Map out the entire customer journey from initial contact to long-term engagement. Identify key touchpoints and opportunities to improve the customer experience at each stage.
• Customer Journey Optimization Project: Review and analyze the Customer Journey to identify areas for improvement and create new resources or training materials to empower employees to enhance the customer experience.
• Churn Analysis Project: Analyze customer churn data to identify patterns and contributing factors. Develop strategies to reduce churn and improve customer retention.

Bonus Points:

• Currently pursuing a Bachelor's or Master's degree in Business Administration, Marketing, Communications, or a related field.
• Excellent communication, interpersonal, and presentation skills.
• Strong analytical and problem-solving abilities.
• Proficiency in Google Workspace Suite.
• A passion for customer service and a desire to help others succeed.

Benefits:

• Gain practical experience in a dynamic and growing company.
• Work alongside experienced professionals and learn from industry experts.
• Develop valuable skills in customer experience, project management, and data analysis.
• Make a real impact on the company's growth and customer satisfaction.

This is a paid internship.
Hourly Rate: $25