Banking Operations Manager

Join us today as the Banking Operations Manager!

First Business Bank is aTop Workplaces USA company, learn morehere.

At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority - they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other's differences, and a focus on improving our communities, we are confident you'll find the experience is your advantage. We're delighted you're considering joining us!

Work Model:Hybrid- Requirement for 1 day per month onsite team meeting at our Madison, WI location or Kansas City, KS.

OVERVIEW:

The Banking Operations Manageroversees the Treasury Management Support Department by managing performance and day to day leadership of the team which is remote. The Manager will have product knowledge of the primary functions of ACH, online banking products, and remote deposit capture in order to facilitate implementation teams, monitoring the que, and overall reporting. This role is 75% management, 25% task oriented.

Essential responsibilities of the Banking Operations Manager:

• Supervise Treasury Management Support Team - 45%
  • Directly supervise effectively and efficiently the TM Support Department.
  • Complete setup for Commercial Services products such asD1B, positive pay, sweeps, ACH originators, Commercial Remote Deposit customers, wire customers, account analysis setup, tokens and SPE.
  • Ensure call queue is managed for clients.
  • Review and/or create department procedures on a scheduled basis, as well as keeping procedures centralized and department informed of modifications.
  • Manage Extended Account Analysis system, processes, and clients.
  • Assist with handling auditor/examiner documentation requests and conversations.
  • Handle ACH origination questions and manage annual ACH audit.
• Leadership - 30%
  • Participates as part of the management team
  • Takes the lead on new implementations and projects as required
  • Responsible for documentation, procedures, creation of documents, and training on new implementation projects
• Partnership with Internal Departments -10%
  • Attend regularly scheduled meetings to discuss cross department function obstacles
  • Provide process efficiency solutions to enhance the internal and external client experience
  • Communicate products, services, and procedure changes as needed
• Ensure Accurate / Timely Completion of Daily Tasks - 15%
  • Manage Salesforce dashboards to ensure email tickets, new accounts, and maintenance requests are completed with established SLAs.
  • Provide support and oversight of TM Support Analyst tasks
  • Administrator of FIS applications

Position Requirements:

• 5 years banking operations experience required with a knowledge of ACH, online banking products, and remote deposit capture.
• 2 years leadership experience required.
• AAP certification preferred.
• Advanced verbal and written communication skills in order to ascertain and respond to clients.
• Advanced client relation and interpersonal skills.
• General knowledge of Federal and State banking laws and regulations governing checking and savings account practices.

First Business Financial Services, Inc. is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity, transgender status, or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.