Sr Patient Services Specialist - Urology Dept Lbk

Texas Tech University Health Sciences Center
United States, Texas, Lubbock
3601 4th Street (Show on map)
Feb 15, 2025
Sr Patient Services Specialist - Urology Dept Lbk Lubbock 40218BR Position Description This position is responsible for assuring smooth operation of the front clinic patient flow. Employees serve as primary contacts for patients and are responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position may responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Employees may be responsible for cash. Major/Essential Functions Other duties may be assigned. Receives all incoming calls, messages, and faxes for the clinic and distributes to appropriate staff Schedule new and established patients based on the clinic protocols. Greets patients at check-in and checkout; assists patients with forms and questions on their accounts, may make appropriate notations on fee sheets. Contact patients who have missed appointments. Verifies and updates billing/insurance and demographic information, making corrections as necessary. May receive payments for services and prepare end-of-day deposits. Trains Patient Services Specialists in the department Supports immediate supervisor as needed. Performs other work as required. Required Qualifications High school diploma or equivalent. 3 years Customer Service, office or related experience, with 2 of those years in a healthcare setting preferred. Additional education may substitute for the experience requirement. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=885025 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. jeid-18858cb93e4ef146829471500f1624b0