Customer Service Representative

TEKsystems
$19.00 - $21.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Iowa, West Des Moines
Feb 15, 2025
Description Responds to internal / external customer calls, emails and other forms of communications, resolving inquiries promptly, efficiently and professionally. Communicates answers and solutions to customers verbally and/or in writing. Researches questions and/or issues to identify causes and solutions and/or to disseminate accurate information to customers. Meets or exceeds department standards by adhering to minimum talk times and overall accuracy. Assists other departments within operations depending on business needs. Updates contracts promptly with notes so the most current information is readily available to all company personnel. Utilizes and navigates multiple computer systems, applications, and procedure tools to access and identify information. Initiates and takes ownership in creating solutions, answering questions and finding information for internal and external customers. Collaborates with teammates, internal and external customers in creating solutions for different customer issues and situations. Discusses with manager and team on ideas / ways to improve efficiencies in department; collaborates and works with team promoting a positive and professional work environment. Skills Help desk, Customer service, Microsoft office, Support, Customer support, Customer service call center, Call center, Help desk support, Troubleshooting, computer skills, detail oriented, mail sorting, scanning documentation Additional Skills & Qualifications Strong customer service orientation. Effective verbal and written communication skills including the ability to effectively present information and respond to questions. Mathematical skills and strong attention to detail. Ability to work cooperatively and successfully with employees, customers, and other outside third parties. Strong organizational and planning skills. Proficient in the use of Microsoft Office Suite. Ability to read and comprehend simple instructions, short correspondence and memos. Ability to define problems, collect data, establish facts, and draw valid conclusions. The ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to successfully handle pressure and meet deadlines in a fast-paced work environment. Effective time management skills. Ability to actively listen to internal/external customers. Willingness to learn. Pay and Benefits The pay range for this position is $19.00 - $21.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in West Des Moines,IA. Application Deadline This position is anticipated to close on Feb 21, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.