Associate Chief of Staff to COO

Exemption Status:

Schedule Details:

Scheduled Hours:

Shift:

Hours:

Cost Center:

This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Provides project management and communications support for the Office of the COO in the execution of strategic projects and initiatives.
2. Integrates and coordinates diverse workstreams and ensures timely execution of strategic projects, convening stakeholders as needed.
3. Oversees all communications for the Office of the COO.
4. Drafts presentations and other materials for COO meetings, town hall meetings and entity board meetings.
5. Establishes standard process/procedures approaches and documentation to facilitate flow of information across the structure and the system.
6. Coordinates governance activities in partnership with the Office of the CEO, the Chief of Staff, General Counsel, and each Entity leader to ensure alignment of all board governance work.
7. Documents and facilitates follow-up actions related to meetings, events, activities, etc. when coordinating communication activities on behalf of, and for, the Office of the COO.
8. Partner with Entity leaders and the Chief of Staff to ensure COO attends appropriate internal and external meetings, receptions, conferences and gatherings.
9. Partners with COO and Chief of Staff to remove barriers that impact the successful execution of follow-up items and/or require cross-system or external collaboration support.

Standard Staffing Level Responsibilities:

1. Complies with established departmental policies, procedures and objectives.
2. Attends variety of meetings, conferences, seminars as required or directed.
3. Demonstrates use of Quality Improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.
6. Maintains, regular, reliable, and predictable attendance.
7. Performs other similar and related duties as required or directed.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:

Required:
1. Bachelor's degree in a related field.

Experience/Skills:
Required:
1. Display business and operational knowledge and judgment.
2. Strong relationship management skills, using discretion as needed and maintaining confidentiality.
3. Strong project management skills.
4. Experience in health care preferred.
5. Ability to conceptualize, develop and execute communication strategy, programs and tactics within a fluid environment, with skill in identifying opportunities, "connecting the dots" between multiple initiatives to maximize impact, setting priorities and meeting deadlines.
6. Track record of a creative, entrepreneurial, results-oriented leader with the ability to facilitate change and manage a portfolio of projects for the COO.
7. Must demonstrate the ability to operate from a strategic mindset, be able to work in a matrix organization and manage changeable priorities.

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

Department-specific competencies, including age-specific competencies, and their measurements will be developed and maintained in the individual departments. The competencies will be maintained and attached to the departmental job description. Responsible managers will review competencies with position incumbents.

III. Physical Demands and Environmental Conditions:

Work is considered sedentary. Position requires work indoors in a normal office environment.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.