Customer Service I

Spectraforce Technologies
United States, Florida, Gainesville
6020 Northwest 4th Place (Show on map)
Feb 18, 2025
Title: Customer Service I Location: 6020 NW 4th Place Suite A, Gainesville, FL, USA, 32607 Duration: 12 months Schedule: 8:30 am - 5:00 pm Nature of Role: The Customer Service Representative will work in a call center environment, handling inbound calls from customers regarding supply orders and customer support. The role includes the following responsibilities Maintain patient records and verify accounts. Ensure department KPIs are consistently met. Communicate prescription revision requests to clinic support teams. Receive and process new referrals for out-of-warranty equipment. Facilitate equipment replacements. Schedule patients for annual preventative maintenance. Coordinate customer returns. Adhere to regulations, policies, and procedures. Educational Requirements: High School Diploma or GED. Minimum of one year of customer service experience. Skills and Qualifications: Excellent verbal and written communication skills. Strong computer skills with the ability to navigate multiple websites. Strong working knowledge of MS Office. Ability to use good judgment and reasoning to solve problems. Preferred Qualifications: 2-3 years of call center experience. Associate's Degree or equivalent work history. Spanish-speaking skills are a plus. Data processing experience is a plus. Position is offered by a no fee agency.