IT Executive Support Specialist

Zelis Healthcare, LLC
United States, Massachusetts, Boston
Feb 18, 2025
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts-driving real, measurable results for clients. A Little About You You bring a unique blend of personality and professional expertise to your work, inspiring others with your passion and dedication. Your career is a testament to your diverse experiences, community involvement, and the valuable lessons you've learned along the way. You are more than just your resume; you are a reflection of your achievements, the knowledge you've gained, and the personal interests that shape who you are. Position Overview Join Our Team as an IT Executive Support Specialist - Boston, MA Become an essential part of our dynamic technology team, where every day brings new challenges and opportunities for growth. If you are passionate about problem-solving and thrive in a fast-paced, high-impact environment, this role is for you! As an IT Executive Support Specialist, you will play a crucial role in ensuring seamless technology experiences for our executives and associates. Your expertise will directly contribute to business efficiency, innovation, and success. This hybrid role is based in Boston, MA and requires at least two days on site, subjected to change depending on the needs of the business. in the office. What You'll Do Deliver exceptional, white-glove support to executives and associates, ensuring a seamless IT experience. Resolve complex technical issues efficiently, including hardware, software, network, and audio/visual systems. Provide hands-on tier 2+ deskside and remote support for Windows, Office 365, and enterprise applications. Manage device configurations using Intune Autopilot and Intune MDM/MAM for mobile devices. Troubleshoot and support VPN connectivity, multi-factor authentication (DUO, Okta, MS Authenticator), and remote access solutions. Partner with vendors for hardware repairs and warranty services (e.g., Dell, Apple, etc.). Own and lead technology projects, collaborating across teams to drive solutions and enhance user experiences. Maintain technical documentation and user guides, ensuring best practices and operational excellence. What You'll Do Deliver exceptional, white-glove support to executives and associates, ensuring a seamless IT experience. Resolve complex technical issues efficiently, including hardware, software, network, and audio/visual systems. Provide hands-on tier 2+ deskside and remote support for Windows, Office 365, and enterprise applications. Manage device configurations using Intune Autopilot and Intune MDM/MAM for mobile devices. Troubleshoot and support VPN connectivity, multi-factor authentication (DUO, Okta, MS Authenticator), and remote access solutions. Partner with vendors for hardware repairs and warranty services (e.g., Dell, Apple, etc.). Own and lead technology projects, collaborating across teams to drive solutions and enhance user experiences. Maintain technical documentation and user guides, ensuring best practices and operational excellence. What You Bring Required Qualifications: 3+ years of enterprise-level IT support experience, with expertise in: Windows OS, Office 365, and enterprise applications. Microsoft Active Directory, Entra, and Intune. IT ticketing systems (Jira, ServiceNow, Zendesk, etc.). Audio/Visual support (Zoom, Microsoft Teams, conference room setups). VPN connectivity and remote access troubleshooting. Multi-factor authentication tools (DUO, Okta, MS Authenticator). Strong customer service mindset, with the ability to communicate technical solutions to non-technical users. Exceptional troubleshooting skills with keen attention to detail and problem-solving abilities. Preferred Qualifications: Experience providing executive-level IT support, ensuring top-tier responsiveness and discretion. Familiarity with MacOS in enterprise environments (JAMF experience a plus). Knowledge of ITIL methodologies and best practices. Ability to create and optimize SOPs for efficiency and consistency. Why Join Us? At Zelis, we believe in empowering our team members to grow, innovate, and make a tangible impact. Here, you'll work in a collaborative and high-energy environment, supporting leaders and driving business success through technology. If you're a tech-savvy problem solver with a passion for excellence, we'd love to hear from you! Apply today and take your IT career to the next level! Zelis is modernizing the healthcare financial experience by providing a connected platform that bridges the gaps and aligns interests across payers, providers, and healthcare consumers. This platform serves more than 750 payers, including the top 5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, and millions of healthcare providers and consumers. Zelis sees across the system to identify, optimize, and solve problems holistically with technology built by healthcare experts - driving real, measurable results for clients. Commitment to Diversity, Equity,Inclusion, and Belonging At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day. Equal Employment Opportunity Zelis is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities. Accessibility Support We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com. SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.