Manager, Customer Success

Impact the Moment

When was the last time you experienced the impact of your work? Our team thrives on building meaningful relationships with educators and learners. With that comes the unique opportunity to impact lives across the world and experience first-hand the difference your hard work makes.

We're looking for a Manager, Customer Success to lead a team of Customer Success Representatives that support thousands of professors and hundreds of thousands of students at higher ed institutions across the Pacific Northwest, Great Plains, and Chicago/Wisconsin regions. Reporting to a Customer Success Director, the Manager, Customer Success will be responsible for managing a team of individuals whose primary responsibility is to own customer relationships.

This role will require travel (25-50%) to meet with professors, administration on-site, and support your team. Candidates must be located within the territory time zones and hold a valid driver's license.

How can you make an impact?

CS Managers must be highly motivated, out-of-the-box thinkers, with the ability to converse and partner with senior leaders while also managing a team of customer success representatives. Ideal candidates will possess rapid adaptability to the ever-changing educational landscape and work to provide solutions that drive towards improved student outcomes.

What you will be doing:

• Recruiting, mentoring and inspiring a world-class team of customer success representatives who execute essential areas of accountability at the highest level In collaboration with Sales
• Leadership, the CS Manager will be driving strategy and alignment for renewal and expansion business
• Stays informed on product needs, market conditions, promotional activities, business opportunities, sales trends, and competition strategies/activities on a regular basis in monthly reports, marketing plans, and other written communications
• Participate in district and regional sales leadership calls to add perspective around priorities and to help identify resource needs and solutions

We're looking for someone with:

• Bachelor's degree required, advanced degree in education or educational technology preferred
• Eight years of professional experience in customer success, sales, or account management, including 3 years of experience managing teams
• Experience using CRM (Salesforce, Gainsight, etc.) required
• Previous success in managing a customer success team; strong training and development skills
• Experience in higher education teaching field or a degree in instructional design
• Strong verbal and written communication, strategic planning, and project management skills
• Analytical and process-oriented mindset
• Proven results in quota attainment, pipeline management and strategy execution
• Comfortable working across multiple departments in a deadline-driven environment
• Active team player, self-starter, and multitasker who can quickly adjust priorities

Why work with us?

There has never been a better time to join McGraw Hill. In our culture of curiosity and innovation, you will be able to own your growth and develop as we do. As an education innovation company, we're proud to play our part by inspiring learners around the world. If you bring your curiosity, we'll help you grow in a collaborative environment where everyone shares a passion for success.

The pay range for this position is between $85,000 - 150,000 annually, however, base pay offered may vary depending on job-related knowledge, skills, experience, and location. An annual sales incentive plan is included as part of the compensation package, in addition to a full range of medical and/or other benefits, depending on the position offered. Click here to learn more about our benefit offerings.

McGraw Hill recruiters always use a "@mheducation.com" email address and/or from our Applicant Tracking System, iCIMS. Any variation of this email domain should be considered suspicious. Additionally, McGraw Hill recruiters and authorized representatives will never request sensitive information in email.