Intake Coordinator
 Child & Family RI | |
 United States, Rhode Island, Middletown | |
 Feb 19, 2025 | |
|
What You'll Be Doing
You will be responsible for managing referrals for services both in-house and community-based programs. You will work towards innovative ideas to streamline the referral management process, develop a systematic approach, and proper communication and timeline to respond to callers. You will be responsible for following the guidelines and parameters of working with caregivers under the National Family Care Givers Grant. Your Main Priorities While additional responsibilities are likely to arise on the job, you will primarily: * Maintain an organized referral management system for the program. * Receive referrals from multiple sources; organize and assign referrals to appropriate program and case manager. * Ensure each referral is dealt with in a timely manner. * Gather client information as needed; maintain clients' electronic records. * Communicate with clients and outside organizations to ensure fulfillment of requests. * Monitor daily census and data collection for all programs. * Work collaboratively with multiple agencies and platforms. * Ensure accuracy and timeliness in billing, reporting, and data entry by verifying information, maintaining compliance with established procedures, and promptly addressing discrepancies to support efficient operations. Who You Are Requirements, Skills & Abilities: * High school diploma or equivalent with experience the agency deems related to the role required; associate degree preferred. * Experience in a role similar required. * Minimum 1 year experience in a medical setting preferred. * Bilingual in Spanish preferred. * Strong organizational, critical thinking and time-management skills. * Basic computer skills required; knowledge of Microsoft Office 365. * Ability to communicate and effectively interact with a diverse population. * Collaboration and teamwork. * The ideal candidate will be required to meet all background checks and medical clearances required for the position. Physical Requirements Direct Service Staff: This position requires time sitting, standing, walking, carrying and lifting up to 25lbs. This role also requires operating desktop, laptop and/or cell phone, and communicating with colleagues. Equal Employment Opportunity Child & Family will not discriminate against any individual on the basis of age, gender, sexual orientation, color, race, creed, national origin, ancestry, religious persuasion, marital status, political belief, pregnancy, military status, veteran status, physical or mental disability that does not prohibit performance of essential job functions with or without reasonable accommodations, genetic predisposition or genetic carrier status, or any other protected category under local, state, or federal law, nor will anyone receive special treatment for those reasons, except for reasonable accommodation as required by law. It is our intention that all qualified applicants be given equal opportunity and that selection decisions be based on job-related factors. Culturally and Linguistically Appropriate Services In order to provide equitable service delivery and go above and beyond equal opportunity requirements, our organization is committed to ensuring that all staff are able to perform the following cultural competencies: * Demonstrate the ability to communicate and effectively interact with people across cultures, ranges of ability, genders, ethnicities, and races. * Demonstrate knowledge of the history of discrimination in America, particularly as it relates to race and racism, and how this history has led to disparities experienced by marginalized communities such as BIPOC, people with disabilities, LGBTQ+ communities, and others. * Demonstrate the ability to successfully deliver culturally responsive services. Affirmative Action Child & Family strives to achieve a workforce that includes representation of qualified affirmative action group members in proportion to the qualified and available target group workforce in the community that we serve. | |