Helpdesk Specialist

Job Title: Help Desk

Location: Schriver Space Force Based, Colorado Spring CO

Full-time job with salary and benefits

Certification: Any one of the IAT Level II certifications (Security+ CE, CCNA-Security, GICSP, GSEC, SSCP)

Security Clearance: Secret

• Provides phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications, and applications developed under this contract or predecessors.
• Serves as the initial point of contact for troubleshooting hardware/software PC and printer problems.
• Provides daily supervision and direction to staff who are responsible for phone and in-person support to users in the areas of e-mail, directories, standard Windows desktop applications and applications developed or deployed under this contract.
• These personnel serve as the first point of contact for troubleshooting hardware/software PC and printer problems.