Community Manager

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Community Manager

$90,000-125,000

Chicago, IL

8a-5p

The Community Manager's main duty is to create and manage programming at a multi-use training, meeting and office property to enhance the experience for tenants and visitors and to create a sense of community on the property and virtually.

JOB DUTIES

• Serve as an integrator for organizations within the facility including:
• Standing up policies
• Supporting the property management team
• Addressing gaps
• Creating the right interactions between the Director of Community Engagement, the receptionist and property management team
• Delineating roles and responsibilities
• Supporting / developing responsibility expectations of the key onsite roles
• Recommend and support training sessions around the expectations
• Serve as the main liaison between the public and the property management team
• Serve as the point of contact for all issue escalations
• Ensure policies and procedures are in place and adhered to while customer service is emphasized
• Oversee the integration of the various personas to ensure a smooth business operation (e.g., allowing use of public spaces while special events are going on, ensuring a smooth check-in process, overseeing the safety and security of all areas)
• Coordinate regular programming
• Manage property amenity spaces
• Plan and maintain the property programming budget
• Evaluate and monitor property management services to ensure building equipment and assets are appropriately maintained
• Develop playbooks and manuals to support maintenance of building assets
• Recommend and implement technology to support facility operations, including but not limited to work order systems, asset management systems, reservation and room booking systems.
• Manage and support the front desk administrative staff, and work with security to support overall facility operations
• Assist the property management and leasing teams in tours, welcome collateral, and events for new tenants
• Act as a building ambassador, including maintaining a welcoming presence in public spaces during high traffic times and during events
• Respond to in-person, phone and email requests from tenants providing guidance and information to tenants in a timely manner
• Negotiate contracts with area vendors for best prices and services
• Provide detailed reporting of events, conference center bookings, social media engagement and building app usage to the client
• Provide timely and accurate reporting to the finance department to ensure accurate billing of services to clients
• Other concierge-related requests, as needed

SKILLS AND APTITUDES

• Independent thinking and self-starter
• Ability to host and engage tenants and visitors to participate in events and programming
• Possesses foresight to organize event logistics
• Superior knowledge of local area cultural, dining, and entertainment venues, and ability to match client and tenant desires to the appropriate venue
• Able to multi-task in a fast-paced environment, accommodating and communicating to a broad range of clientele with varied needs
• Able to think quickly and efficiently when confronted with a client or tenant request
• Motivated self-starter who is able to work with minimal supervision
• Creative problem solver
• Great time management
• Proactive, approachable and solution-focused
• Professional demeanor and appearance
• Strong planning and organizational skills
• Excellent interpersonal and communication skills
• Commitment to company values
• Knowledgeable on Microsoft Office, iOS functions, and digital technology

EDUCATION AND EXPERIENCE

• Bachelor's Degree or equivalent work experience
• At least three years' experience in marketing and event planning, including VIP guest service
• Previous concierge or VIP retail experience highly-preferred

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Estimated total compensation for this position:

The total compensation range is an estimate and not guaranteed. An employment offer is based on an applicant's education, experience, skills, abilities, geographic location, internal equity and alignment with market data .

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

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Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Accepting applications on an ongoing basis until candidate identified.