Branch Support Representative

Responsible for a variety of regular and recurring moderately to complex operational functions supporting the Bank's Retail Branch operations. Act as a liaison between Retail leadership, the Branch teams and our internal or external partners.

Provide professional and courteous support and guidance to retail branch team members within areas of purview; make recommendations and escalate as needed.
• Performs a variety of client and account changes as submissions are received by the branches or other areas.
• Provide open communication and carry out the implementation of new/revised policies, procedures, and products/services.
• Maintain thorough and current knowledge of all applicable federal, state, and local regulations as well as internal policies/procedures/processes and bank products and services; monitor adherence to regulations, policies, and procedures; ensure employees needing assistance can carry out tasks to completion.
• Serve as a subject matter expert for all procedures relevant under their purview.
• Ensure that the quality and integrity of branch operations are maintained.
• Provide feedback regarding improvements in service delivery, processes and equipment needs.

• HS diploma or equivalent required.
• Minimum 6 months of related experience or equivalent, preferably in retail banking.
• Excellent written and oral communication skills.
• Excellent customer service skills.
• MS Office proficiency required.
• Knowledge of Fiserv Premier system a plus

WORKING CONDITIONS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Regular attendance and punctuality are essential functions of every job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.

Perform routine and typical tasks of an office such as typing, taking notes, reading/reviewing, computer work, filing, copying, answering phones, etc. that may require employee to view, stand, stoop, kneel, or crouch and lift. Position requires flexibility and willingness to occasionally travel to other locations/ branches, as well as being physically present at an assigned location, generally during normal business hours but includes evenings and Saturdays.

The successful candidate will be required to prove on the first day of work that they are legally authorized to work in the U.S. The Bank will not sponsor a candidate for a visa or for work authorization.