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Patient Services Supervisor

Texas Tech University Health Sciences Center
United States, Texas, Odessa
Feb 20, 2025
Patient Services Supervisor Odessa 40159BR Position Description Champions a values based culture to promote unit effectiveness. Directs and supervises Patient Services staff in the processing of patients. Supervises scheduling of appointments, patient visits, the receiving of patients, and the maintenance of records; supervises processing of charges for clinic services, filing of insurance claims, responses to requests for information from patients and insurance companies and the maintenance of related information for the department. Responsibilities may include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Most work is performed according to established procedures; problems of an unusual nature are referred to supervisor. Major/Essential Functions Oversees daily operations of Patient Services team, ensuring efficient patient flow and optimal service delivery. Manages patient scheduling, appointment confirmations, and reminder systems to maximize provider efficiency and patient access. Supervises calls and patient registration processes, ensuring accurate and complete data collection. Develops and delivers training for new and existing Call Center team members, ensuring competency in all relevant areas. Key knowledge of TTUHSC policies and procedures for recruiting, selecting, developing, counseling and evaluating the performance of all Call Center Staff. Full knowledge of health information technology, including electronic medical record systems and health data management systems. Maintain staff schedules to ensure coverage for all shifts. Monitor key performance indicators (KPIs) related to the call center unit, including patient access, billing accuracy and customer service. Takes lead in the recruitment and hiring process for all Call Center staff. Take the lead in assigning and maintaining workload balance to enhance productivity; review the work of others to ensure the effectiveness of procedures and workflow. Assist the Director with improvement and developmental projects to facilitate improved staff and patient outcomes within the scope of the department. Contributes to a positive and productive work environment, foster teamwork and collaboration. Other duties as assigned by Leadership. Required Qualifications High school diploma or equivalent. A minimum of five (5) years of customer service experience of which two (2) years are in an of supervisory role. OR At least three (3) years of experience at TTUHSC in the Patient Services Program, one (1) year of supervisory experience. To apply, please visit: https://sjobs.brassring.com/TGnewUI/Search/home/HomeWithPreLoad?partnerid=25898&siteid=5283&PageType=JobDetails&jobid=884712 All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information or status as a protected veteran. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act is a federal statute requiring colleges and universities participating in federal financial aid programs to maintain and disclose campus crime statistics and security information. By October 1 of each year, institutions must publish and distribute their Annual Campus Security Policy & Crime Statistics Report (ASR) to current and prospective students and employees. You can locate this report through our website at: https://www.ttuhsc.edu/emergency/clery-report.aspx. jeid-f127acf5a9d28740ae297459cd5b41af