New

Application Software Support

TEKsystems
$18.00 - $22.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Utah, Lehi
Feb 20, 2025
Job Description TEKsystems is actively seeking qualified technical support representatives for a contract to hire opportunity. This role will be 100% remote but we are looking for people who will physically be sitting in Utah. We are looking for candidates with one year + of customer service/help desk support experience. The successful candidates will have software troubleshooting skills followed by hardware troubleshooting experience. This individual must be a quick learner as the first 2 weeks are spent being trained on their proprietary software and how to offer a high level of quality support to their customers. Our client has a very family oriented approach internally as well as externally with their client base and desire that all people be treated with this same level of caring and respect. Must have great verbal and written skills (support done through chat, email and via phone). Responsibilities Provides accurate and timely technical support to customers via telephone, email and chat. Manages support issues of a complex and technical nature with varying degrees of priority. Addresses incidents within predetermined service levels, requiring the ability to multi-task and prioritize. Ensures that needs of customers are met. Champions' customer concerns regarding possible product defects/design issues. Carries out projects as assigned and supports other team members in order to represent in a professional manner. Provides technical support via telephone, email and chat. Pay and Benefits The pay range for this position is $18.00 - $22.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 28, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.