Escalation Support Specialist

Introduction to the job

Would you like to be part of the beating heart of an operation and drive end to end improvements? Support and service challenging high-tech assembly processes? Do you truly enjoy being part of a motivated team in a Manufacturing logistics environment? Then this position is a great opportunity for you.

Role and responsibilities

As an Escalation Support Specialist, you provide second line administrative support for all logistics activities, monitoring, execute and improve stock requests for production issues with materials. The role also contains making sure the IT architecture is aligned with the operational processes and drive these to the next level.

As an escalation support specialist, you will have the following tasks and responsibilities:

Operational activities

• Monitor the influx of requests from the Wilton manufacturing teams for material related issues discovered on the manufacturing work floor, and drive resolution for factory stagnation requests towards logistics
• Monitor if deliveries are created according to the 'delivery creation rules'
• Adjust delivery timings based on priority for all requests for material replenishment
• Be the lead along with the MFS Control Tower internal customers (Shift Planning, Cleanroom Logistics, MICC, Manufacturing) and/or the 3PL in case alignment is needed for lost part investigations
• Process delivery- and/or delivery line cancellation requests and prio changes
• Resolve complex problems based on best practice/precedence, escalating when needed
• Create and improve the balance in Lost and found bookings

Continuous Improvement activities

• Identify improvement opportunities in the value chain
• Participate and/or drive continuous improvement projects
• Hands-on experience in a technical production/warehouse environment.
• Preferably experience with trouble-shooting: problem solving methodologies (LEAN)

Education and experience

Preferred relevant Bachelor degree (e.g. Operations Management & Logistics, Industrial Engineering, Supply Chain Management). Will accept high school degree depending on relevant work experience

• 2-5 years of experience within Logistics / Supply Chain Management
• Hands-on experience in a technical production/warehouse environment.
• Preferably experience with trouble-shooting: problem solving mythologies

• Knowledge and experience with SAP-ECC/EWM and MS office
• Excellent knowledge of Excel and PowerPoint

Skills

Working at the cutting edge of tech, you'll always have new challenges and new problems to solve - and working together is the only way to do that. You won't work in a silo. Instead, you'll be part of a creative, dynamic work environment where you'll collaborate with supportive colleagues. There is always space for creative and unique points of view. You'll have the flexibility and trust to choose how best to tackle tasks and solve problems.

To thrive in this job, you'll need the following skills:

• Analytical and problem solving skills
• Team player with good social and communication skills
• Self-steering and structural result driven
• Can do mentality and proactive attitude
• Confident, convincing and calm under stress
• Service minded
• Capable to initiate and lead process improvements
• Flexibility to work in shifts and weekends
• Stakeholder management on different levels

Diversity & Inclusion

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Other information

The Wilton Manufacturing Services team is responsible for the storage, planning, assembling and shipment of ASML material, e.g. modules, upgrade packages etc. As part of the Manufacturing Services team, this role is positioned within the Control Tower. The Control Tower is the responsible team for all administrative flows, preventing and predicting stagnations.

You will work in an off shift support schedule, which is scheduled Monday through Friday from 9am - 5:30pm

Are you the person we are looking for? Then apply directly via the Apply now button! We look forward to receiving your resume and your personal motivation. Without a motivational letter we will not process your application.

Need to know more about applying for a job at ASML? Read ourfrequently asked questions.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. * 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that diversity and inclusion is a driving force in the success of our company.

Need to know more about applying for a job at ASML? Read our frequently asked questions.

ASML provides reasonable accommodations to applicants for ASML employment and ASML employees with disabilities. An accommodation is a change in work rules, facilities, or conditions which enable an individual with a disability to apply for a job, perform the essential functions of a job, and/or enjoy equal access to the benefits and privileges of employment. If you are in need of an accommodation to complete an application, participate in an interview, or otherwise participate in the employee pre-selection process, please send an email to USHR_Accommodation@asml.com to initiate the company's reasonable accommodation process.

Please note: This email address is solely intended to provide a method for applicants to initiate ASML's process to request accommodation(s). Any recruitment questions should be directed to the designated Talent Acquisition member for the position.