Controller - Rooms

Why Bally's?

Bally's Corporation is a global casino-entertainment company with a growing omni-channel presence, currently owning and managing 15 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and having access to OSB licenses in 18 states. The recent acquisition of Aspers Casino in Newcastle, UK, further expands its international footprint and enhances its diverse entertainment offerings. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, interactive gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

With 10,600 employees, the Company's casino operations include approximately 15,300 slot machines, 580 table games, and 3,800 hotel rooms. Bally's also has rights to developable land in Las Vegas post the closure of the Tropicana.

Upon completion of the announced merger with The Queen Casino & Entertainment Inc. ("Queen"), the above portfolio is expected to be supplemented with four additional casinos across three states, one of which will be an additional state that expands Bally's jurisdiction of operations to include the state of Iowa. Queen will also add over 900 employees, and operations that currently include approximately 2,400 slot machines, 50 table games, and 150 hotel rooms to the Bally's portfolio. Bally's will also become the successor of Queen's significant economic stake in a global lottery management and services business through its investment in Intralot S.A. (ATSE: INLOT).

The Role:

Responsible for the efficient operation of the rooming process including arrangements such as the pre-blocking, pre-registration and final check-in of guests based upon time of arrival, special requests and play based value. Working alongside your coworkers to reach all your goals as one team.

Responsibilities:

* Authorized to view only the pre-approved room comping level; this position does not have authority to change information.
* Responsible for posting charges and settling folios for individuals and groups as well as resolving due-outs and completing express check-outs.
* Maintains accuracy within accommodation availability.
* Completes the non-zero balance report on a regular and on-going basis.
* Handles incoming calls regarding same day billing inquiries.
* Expected to streamline departmental operations through the continuous assessment of policies and procedures, work processes and program effectiveness/value.
* Helps to maintain and enhance a safe, secure, and comfortable environment for our guests.
* Empowered to ensure that customer's complaints/problems/issues are handled in an effective, prompt, and courteous manner.
* Demonstrates a positive demeanor to customers, both internal and external, always.
* Other Duties as assigned

Qualifications:

* Outstanding public relations, communication, and interpersonal skills.
* Professional appearance.

What's in it for you:

• Competitive Salary with annual performance reviews
• Comprehensive health coverage plan that includes medical, dental, and vision
• 401(K)/ Company Match
• Access Perks and Childcare discounts

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Let Bally's Bet on You - We can't wait to meet you!

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