Assistant Director of Financial Aid

University of North Texas - Dallas
United States, Texas, Dallas
7300 University Hills Boulevard (Show on map)
Feb 20, 2025
Title: Assistant Director of Financial Aid Employee Classification: Asst Director, Financial Aid Campus: University of North Texas - Dallas Division: DAL-Enrollment Mgmt & Student Aff SubDivision-Department: DAL-Enrollment Mgmt & Student Aff Department: DAL-Financial Aid-521240 Job Location: Dallas Salary: $56,640 / year FTE: 1.000000 Retirement Eligibility: TRS Eligible About Us - Values Overview: Welcome to the University of North Texas System. The UNT System includes the University of North Texas in Denton and Frisco, the University of North Texas at Dallas and UNT Dallas College of Law, and the University of North Texas Health Science Center at Fort Worth. We are the only university system based exclusively in the robust Dallas-Fort Worth region. We are growing with the North Texas region, employing more than 14,000 employees, educating a record 49,000+ students across our system, and awarding nearly 12,000 degrees each year. We are one team comprised of individuals who are committed to excellence, curiosity and innovation. We are transforming lives and creating economic opportunity through education. We champion a people-first values-based culture where We Care about each other and those we serve. We believe that we are Better Together because we foster an inclusive environment of respect, belonging, and access for all. We demonstrate Courageous Integrity through setting exceptional standards and acting in the best interest of our communities. We are encouraged to Be Curious about opportunities for learning, creating, discovering, and innovating, and are encouraged to learn from failure. Show Your Fire by joining our team and exhibiting your passion and pride in your work as part of our UNT System team. Learn more about the UNT System and how we live our values at www.UNTSystem.edu. Department Summary The Office of Financial Aid and Scholarships (OFAS) is committed to helping students achieve their educational goals by providing financial resources, guidance, and assistance to all UNT Dallas students. Through educational endeavors and student outreach, OFAS is a vital contributor to student success at UNT Dallas. Position Overview The University of North Texas at Dallas invites applications for the position of Assistant Director of Financial Aid. This is senior level administrative and professional work for the Office of Financial Aid and Scholarships. This position is responsible for administrative and professional work managing assigned functional area(s) for the Office of Financial Aid and Scholarships. This administrator is expected to make daily operational decisions independently and decisions which affect the office under the general supervision of the Office of Financial Aid and Scholarships as well as facilitation of the Financial Aid Management System (PeopleSoft - Campus Solutions). This position will supervise student services personnel. The position works under the supervision of the Director and/or Associate Director of the Office of Financial Aid and Scholarships. Minimum Qualifications Bachelor's Degree in related field and four years of professional related experience; or any equivalent combination of education, training, and experience. Knowledge, Skills and Abilities Considerable knowledge of fiscal policies, regulations, and financial aid programs of the University. Leadership skills and the ability to plan and direct large scale projects and assignments. Strong written and oral communication skills. Ability to supervise, train, and plan the work of subordinates. Ability to establish and maintain effective working relationships. Knowledge of safety and security precautions appropriate to work performed. Preferred Qualifications Five or more years of progressive responsibility within a Financial Aid Office in a college\university setting. Making presentations in multiple group settings. Data reporting and analysis. Strong customer service experience in multiple settings. NAFSAA Credential(s) in any subject area. Required License/Registration/Certifications N/A Job Duties: Manages and supervises multiple assigned teams and their corresponding workflows; including assisting with the management of workflows across all teams in the department. Manages the daily operations of multiple programs within the department and how they interact with various on or off campus stake holders. Manages the departments training\retraining activities for federal and state programs to ensure departmental compliance. Assists the Director and Associate Director with the writing, review, and implication of policies and procedures. Monitors, collects, and analysis data on departmental programs and team performance; makes recommendations to department management regarding trends, pain points, etc. Manages all customer service aspects for the department and serves as the next level regarding customer complaints\issues. Develops and updates user documentation for computerized systems; develops and implements training documents for software systems. Provides counseling and advice to students who have difficulty understanding the Financial Aid and Scholarship process, especially customer service concerns. Jointly shares responsibility for work performance evaluation of employees assigned to respective areas of activity (such as grants, scholarships, customer service, loans, etc.) Assists in managing the maintenance, retention, and digitization of records as required by federal, state, and institutional guidelines. Maintains a complete working knowledge of all policies, procedures, and regulations that affect financial aid administration. Observes safety and security precautions appropriate to work performed. Other duties and tasks as assigned by the Director and/or Associate Director. Work Schedule: Monday - Friday 8:00-5:00; on-campus; occasional extended hours in peak times Driving University Vehicle: No Security Sensitive: This is a Security Sensitive Position. Special Instructions: Applicants must submit a minimum of two professional references as part of their application. If needed, additional references can be added after the application has been submitted. Benefits: For information regarding our Benefits, click here. EEO Statement: The University of North Texas System is firmly committed to equal opportunity and does not permit -- and takes actions to prevent -- discrimination, harassment (including sexual violence, domestic violence, dating violence and stalking) and retaliation on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status in its application, employment practices and facilities; nor permits race, color, national origin, religion, age, disability, veteran status, or sex discrimination and harassment in its admissions processes, and educational programs and activities, facilities and employment practices. The University of North Texas System promptly investigates complaints of discrimination, harassment and related retaliation and takes remedial action when appropriate. The University of North Texas System also takes actions to prevent retaliation against individuals who oppose any form of harassment or discriminatory practice, file a charge or report, or testify, assist or participate in an investigative proceeding or hearing.