Fraud Support Specialist

Position Summary: The Fraud Support Specialist will provide administrative support to the Fraud team and is responsible for validating banking information. This position will require a high degree of organization, attention to detail and initiative.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Make outgoing calls to verify bank account changes.
• Complete searches to validate company information for bank account changes.
• Maintain, communicate and follow-up with Customers and Payees regarding pending/missing items.
• Coordinate with various internal departments.
• Detect suspicious and fraudulent bank account changes.
• Complete daily operational investigation tasks; including incoming document reviews, red flag reviews, and customer verifications.
• Perform duties in compliance with applicable laws and regulations, including but not limited to the Bank Secrecy Act (BSA) and related anti-money laundering laws, and in accordance with the Bank's Information Security Program.
• Maintain a positive and caring atmosphere for customers and employees consistent with TBK Bank's mission and philosophy.
• Perform other duties, as assigned.

EXPERIENCE & EDUCATION

The successful candidate will possess general business, analytical and critical thinking skills and experience. Additionally, the ideal candidate should possess the following:

• High school diploma or equivalent.
• 2+ years' experience in working administrative duties or support in a high-volume work environment.
• Experience in transportation industry or financial services is a plus.
• Minimum 1+ year experience in banking.
• Minimum 1+ year fraud experience.
• Knowledge and understanding of the Bank Secrecy Act (BSA).

SKILLS & ABILITIES REQUIRED

• Demonstrate initiative and be able to work independently and as part of the team.
• Strong work ethic and organizational skills.
• Must be proficient in Microsoft Word and Excel.
• Ability to handle multiple tasks while maintaining attention to detail.
• Strong professional communication skills.

WORK ENVIRONMENT

The work environment characteristics described here may be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Moderate noise (i.e. business office with computers, phone, and printers, light traffic).
• Ability to work in a confined area.
• Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary.
• While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone.
• Specific vision abilities are required by this job due to computer work.
• Light to moderate lifting is required.
• Regular, predictable attendance is required.

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