Account Manager

The Account Manager is responsible for developing and maintaining relationships with new and existing customers or partners with the objective of consistently meeting or exceeding assigned sales goal.

Develop a sales plan to meet or exceed quota for assigned low risk, low impact existing or potential customers or partners
• Accurately represent and communicate sales forecasting on a real-time basis
• Initiate contact with customers on a regular basis to develop and maintain business relationships; leverage marketing campaigns to generate leads
• Respond to non-technical customer inquiries, such as module information, pricing, maintenance and billing questions
• Work with other team members on accounts; ensure proper and timely resolution of issues escalated from assigned accounts
• Record all customer account information in the CRM, including opportunities, commitments, meaningful conversations, or sales calls
• Grow knowledge and awareness of best practices and market trends; develop understanding of the business and technical needs of customers
• Engage company specialist and support resources as needed to advance opportunities
• Attend and contribute to customer and industry events as necessary
• Comply with all corporate and departmental privacy and data security policies and practices, including but not limited to, Hyland's Information Systems Security Policy

• Associate's Degree
• Experience in sales
• Microsoft Windows and Office proficient
• Proficient in opportunity management and account planning tools
• Ability to establish rapport and gain the trust of others
• Ability to gain consensus across multiple departments and leadership levels
• Good oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact
• Oganized and experienced at successfully multi-tasking
• Self-motivated with the ability to manage work to completion
• Collaboration skills, applied successfully within team as well as with other areas
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
• Up to 5% travel time

Based on individual states' employment laws, the following details are to comply with the relevant salary posting requirements: base salary range of $75,200-$112,800 and eligible for benefits