New 
Mgr CMS 5 Star & Patient Experience
 Salem Health | |
life insurance, paid time off, 401(k), retirement plan, relocation assistance, remote work
| |
 United States, Oregon, Salem | |
 Feb 22, 2025 | |
| Location Site: Salem Hospital Main Campus Department: SH Patient Experience Position Type: Full Time Start Time: 8:00Pioneering healthcare since 1896, Salem Health is a top workplace offering highly competitive pay where you can make a difference in the lives of those in the community where you live. Through incorporation of Lean driven principles, staff are able effect change in the organization to solve problems, and drive continuous improvement. As an employer of choice, we are devoted to assuring that we provide a safe, healthy, and patient-centric workplace, while keeping staff wellbeing and satisfaction top of mind. We invite you to learn more about our wonderful community: There's something about Salem, Oregon! Your Role With Us:The Manager, CMS 5 Star & Patient Experience is responsible for functions including, yet not limited to: CMS 5-Star Quality Ratings Management: Oversee the strategy to improve and maintain high CMS 5-Star Quality ratings.Analyze and interpret changes in CMS quality measures, CAHPS (Consumer Assessment of Healthcare Providers and Systems), and other relevant metrics.Partner with operational leaders to develop and implement processes aimed at improving specific areas of care including patient safety, clinical outcomes, and care coordination.Partner with Clinical Decision Support and Quality teams to track internal performance against CMS benchmarks, identify areas for improvement, and provide recommendations for strategy initiatives.Foster a culture of patient-centered care by promoting teamwork and accountability.Lead cross-functional teams to support the implementation of quality improvement projects focused on enhancing the patient experience and increasing CMS ratings.Serve as a subject matter expert on CMS quality measures, patient experience initiatives, and performance improvement strategies. Patient Experience and Satisfaction:Partner with the Patient Experience Analyst to develop a deep understanding of patient experience surveys, survey methodology, and internal data reports.Collaborate with clinical and operational teams to identify and implement best practices for enhancing patient engagement, communication, and overall satisfaction experience across all touchpoints within the healthcare system. Data Analysis and Reporting:Provide regular reports to senior leadership, detailing performance trends, improvement initiatives, and results.Use data to identify gaps in service delivery, develop action plans, and track progress over time.Design and maintain visibility systems throughout the organization to promote understanding, awareness, and use of quality data related to 5 Star performance to achieve desired improvement targets. Department Management:Managing staff: Hiring, orienting, continual coaching, and developing of the team; administering annual performance reviews, providing timely performance management as needed, etc.Managing administrative tasks: Departmental budget, reviewing and preparing new contracts, working with vendors, reviewing and editing policies, etc. Total Rewards Offerings: Salem Health's comprehensive benefits package prioritizes your mental and physical health, financial stability, family obligations and professional growth.Relocation assistance available for qualified positionsFull comprehensive medical, dental, and vision plansBasic and voluntary life insuranceShort and long-term disabilityLive Well Wellness ProgramEmployee Assistance Program (EAP) 401(K) retirement plan with employer contributions.Generous paid time off (PTO) accrual and holiday pay Onsite fitness center with 24/7 badge accessEducation assistance programPublic service loan forgiveness (PSLF) eligible employer https://studentaid.gov/Food and drink discounts in the cafeteriaImpressive discounts offered by Nike, Adidas, Carhartt and othersBackground/Expertise:Education: Bachelor's degree in Healthcare Administration, Nursing, Public Health, or related field required. Experience: Minimum of three years of experience in healthcare quality improvement, patient experience, or a related role, with a strong understanding of CMS 5-Star Quality Programs required.Minimum of three years of leadership experience, including training and mentoring staff, preferred.Proven experience in data analysis, reporting, development, and successful execution of quality improvement strategies.Knowledge of industry best practices for patient experience.Strong communication and interpersonal skills, with the ability to collaborate effectively with diverse teams and with all levels within the organization.Ability to manage multiple projects, prioritize tasks, and meet deadlines in a fast-paced environment.Certification in healthcare quality (e.g., CPHQ - Certified Professional in Healthcare Quality) preferred.Familiarity with electronic health record (EHR) systems and quality measurement tools preferred. Working conditions:Full-time position, office-based with occasional travel to healthcare facilities.Flexible work environment, including remote work options (if applicable).Occasional evening and weekend hours as needed for project deadlines or special initiatives. Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.Salem Health Hospitals and Clinics is committed to providing access, equal opportunity and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact my.recruiter@salemhealth.org | |