New

Operations Analyst

YOH Services LLC
United States, California, San Francisco
Feb 22, 2025
Operations Analyst Category: Project & Program Management Employment Type: Contract Reference: BH-382670 Remote-Customer Implementation/Operations Specialist needed for a contract opportunity with Yoh's client working remotely . The Big Picture - Top Skills Should You Possess: Three (3) plus years operations or project management experience working with Agile and Predictive methodologies, ideally in customer success environment, preferably in fast-paced, high-growth organizations Experience working with Salesforce, or other CRM platforms Experience working with Customer Success Tools Pay Range: $36 - $39/hr; depending on experience What You'll Be Doing: This role executes implementation documentation and platform configuration to include but not limited to: implementing business and technical requirements, collaborating with cross functional stakeholders to ensure tool is implemented successfully, and tracking success metrics to ensure return on investment (ROI). Lead the implementation of a Customer Success Platform into the client's ecosystem with a focus on delivering operational documentation SOP (Standard Operating Procedure) development defining different roles for different types of users (CSM vs. Admin) Develop test plans supporting testing CS tool in the client's environment Manage the ongoing maintenance, process improvements, and tool enablement Assemble and co-ordinate the internal, extended and external teams to gain consensus on deliverables from each team member in alignment with the overarching project/initiative objectives What You Need to Bring to the Table: Experience working with Salesforce, or other CRM platforms Experience working with Customer Success Tools Three (3) plus years operations or project management experience working with Agile and Predictive methodologies, ideally in customer success environment, preferably in fast-paced, high-growth organizations Bonus Points! Otherwise Known As Preferred Qualifications: Previously worked in implementing Customer Success Tools, including but not limited to Gainsight, Planhat, Churnzero, etc. PMI-ACP, PMP certification or equivalent Working experience with JIRA Previous experience working/managing projects in Customer Success environment/organization Experience working for a SaaS-based organization Opportunity is Calling, Apply Now! Yoh makes finding and applying for jobs simple. Partner with Yoh to find the right opportunities across multiple industries in the US and UK. Find out more here! Estimated Min Rate: $36 Estimated Max Rate: $39 Note: Any pay ranges displayed are estimations. Actual pay is determined by an applicant's experience, technical expertise, and other qualifications as listed in the job description. All qualified applicants are welcome to apply. Yoh, a Day & Zimmermann company, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Visit https://www.yoh.com/applicants-with-disabilities to contact us if you are an individual with a disability and require accommodation in the application process. For California applicants, qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All of the material job duties described in this posting are job duties for which a criminal history may have a direct, adverse, and negative relationship potentially resulting in the withdrawal of a conditional offer of employment.