Process Improvement Manager

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW.

Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We're also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.

We are seeking a highly skilled and experienced Process Improvement Manager to join our Enterprise Business Operations (EBO) team. As a Process Improvement Manager, you will play a critical role in transforming business processes using Lean, Six Sigma, and Digital interventions. Your exceptional analytical, change delivery and management skills will play a vital role in ensuring accurate and prompt resolution, strengthening client relationships, and optimizing the overall financial health of our organization.

• Set near- and long-term process improvement targets and ensure they are accomplished

• Define desired process improvement structure for the organization/ business function

• Utilize data and process insights to identify opportunities for process improvements, including Just Do It by leading, motivating, and driving kaizen events, green belt project, and black belt projects

• Prioritize project execution to balance productivity improvements (remove waste/ non -value add work, avoid redundant work, shift from manual to automated tasks, etc.) and outcomes (improve cash flow, fulfill the process vision with lean profitability, reduce costs, etc.)

• Ensure projects include measurable outcomes that are sustainable

• Focus on streamlining processes to reduce variation through standardized processes, and partner with upstream process owners to influence opportunities to minimize variation

• Manage multiple projects simultaneously, utilize project management techniques to stay organized and keep momentum

• Educate and promote a culture of continuous improvement

• Process management coaching, including approach to metrics & storytelling, defining and documenting processes (SOPs and process maps), standardize templates, establish best practices, define escalation paths, governance, reporting and communication, root cause analysis and solutioning

• Empower project team members and ensure they are accountable for action items

• Partner with internal teams and partners, including but not limited to IT, digital partners, analytics partners, business process owners, Genpact, etc. to achieve process improvement targets

• Serve as a change agent to pursue organizational change across teams/processes

• Build a library of process documentation, including process maps

• Run advanced analytics using excel or power BI to bring out insights for action

• Identify digitization opportunities and Build business case for implementation of digital interventions/ tools.

• Manage and build transformation pipeline

• Bachelor's Degree and 7+ years of experience in Quote to Cash process (Different sub processes or deep experience on one area), or MBA and 5+ years of experience in Quote to Cash process (Different sub processes or deep experience on one area), or high school diploma and 12+ years experience in Quote to Cash process (Different sub processes or deep experience on one area)

• Green Belt Certification

• Black belt certification a plus or In progress certification with BB training complete.

• Ability to work independently, manage multiple priorities, and meet deadlines

• Detail-oriented mindset with excellent organizational and problem-solving abilities

• Strong negotiation and communication skills, both written and verbal, to effectively interact with customers and internal stakeholders

• Attention to detail and a commitment to data accuracy

• Enterprise ERP Systems experience is a plus

Pay range: $ 111,000 - $ 154,200 depending on experience and skill set
Annual bonus target of 10% subject to terms and conditions of plan
Benefits overview: https://cdw.benefit-info.com/
Salary ranges may be subject to geographic differentials

We make technology work so people can do great things.

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law.