Student Engagement Coordinator

Are you passionate about enhancing the student experience and making a difference in the lives of online learners? The Learner Experience Team in the Division of Online and Strategic Learning at Ball State University is seeking a talented and enthusiastic individual to serve as a key resource for students, providing proactive communication, administrative support, and innovative engagement strategies. In this full-time role, you'll utilize technology and a customer relationship management system to foster student success while also supervising student employees. If you have an associate's degree (bachelor's preferred), strong communication skills, and one or more years of office and customer service experience, we encourage you to apply and help shape the future of online learning at Ball State!

At Ball State University, inclusiveness is one of the enduring values and informs all of our work. We define 'inclusiveness' as a commitment 'to respect and embrace equity, inclusion, and diversity in people, ideas, and opinions.' As such, this value incorporates a commitment to inclusive excellence and freedom of expression.

Contribute to the success and engagement of Ball State's online students by communicating effectively with students and staff; leverage technology and innovative strategies to enhance the learner experience; utilize the customer relationship management system to enhance student engagement; assist high school students and contribute to projects within Ball State's Dual Credit Program, perform office management duties and provide administrative support for the Learner Experience Team and Division of Online and Strategic Learning.

Associate's degree or equivalent.

One year of related office and customer service experience.

Bachelor's degree in office management or related field.

Excellent written, telephone, and other verbal communication skills; proficient use of Microsoft Office Suite and a customer relationship management tool; additional years of administrative, supervision, and customer service experience.

Student employees.

Ball State University is an Equal Opportunity/Affirmative Action employer that is strongly and actively committed to diversity within its community. Women, minorities, individuals with disabilities and protected veterans are strongly encouraged to apply. All qualified applicants will receive equal consideration for employment without regard to race, color, ethnicity, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, protected veteran status or any other legally protected status.

Ball State University is located in Muncie, Indiana, on an attractive campus 45 miles northeast of Indianapolis. Approximately 20,000 graduate and undergraduate students enroll in one of eight academic colleges that offer 270+ undergraduate and graduate programs. Many of our master's, doctoral, certificate, and specialist degrees rank among the best in the nation. We engage students in educational, research, and creative endeavors that empower our graduates to have fulfilling careers and meaningful lives enriched by lifelong learning and service, while we enhance the economic, environmental, and social vitality of our community, our state, and our world.

Serve as a point of contact and resource for online students by proactively and effectively communicating with students and staff by receiving in-person visitors and answering phones, e-mail, and chat; identify and resolve barriers to student engagement; leverage technology and take initiative to identify innovative strategies to enhance the learner experience.

Provide administrative support to augment student engagement by providing timely adjustments to records within the customer relationship management system; manage the student recruitment database; and use the University's student database to assist with student recruitment.

Supervise student employees by planning, assigning, and delegating appropriate responsibilities and workload to ensure coverage for the front office and maintain a positive and pleasant environment at all times.

Create, organize, analyze, and respond to reports impacting online students and the Learner Experience team; document, process, and disseminate information; assess reports for necessary tasks and assign those to student employees and the Learner Experience team.

Manage online new student onboarding and orientation; update student records accordingly to reflect student status in the customer relationship management system.

Remain current on university policies and procedures affecting student and program success.

Assist dual credit team with preparation of documents, course listings, newsletters, and handbook; provide support for communication with all stakeholders; and assist with data gathering for reporting purposes.

Assist professional staff members with administrative duties related to hiring new employees such as submitting documentation, job postings, scheduling interviews, and communicating with candidates.

Perform office management duties for the division; maintain and update digital files; lead coordination of team functions, luncheons, and special events including working with Facilities Planning and Management, University Catering, and other campus partners.

Provide administrative assistance to staff in the division; including creating and editing correspondence, memos of understanding (MOUs), reports, and other student related materials while maintaining confidentiality.

Fully participate with individual, team, and small group activities and efforts that promote best practices in the division.

Proactively seek and accept other duties and responsibilities assigned to promote the mission and operation of the division and institution.

Perform other related duties as assigned.

Maintain regular and predictable attendance.

In support of your application for this position, please prepare and submit a cover letter that describes how your qualifications and experience align with the elements of the position description (or leadership profile). In your cover letter, please select one of our enduring values and describe how you have demonstrated a commitment to that value in your professional endeavors.