New

Call Center Representative/ Call center specialist (Licensing)

22nd Century Technologies, Inc.
$20.00/hr. on w2 without benef
United States, Arizona, Phoenix
Feb 24, 2025
Job Title: Call Center Representative/ Call center specialist (Licensing) Pay rate: $20.00/hr. on w2 without benefits. Location: 1600 W Monroe St, Phoenix, AZ, 85007 Duration 12 Months Role & Responsibilities: Will interact with businesses to answer general questions about Arizona Transaction Privilege Tax (TPT) licensing and guidance through inbound and outbound phone contact or email. Functions include but are not limited to the following: Answer inbound calls from new and existing businesses with questions about licensing, status of application or account update request(s), missing returns, outstanding liabilities and other general inquiries Reviewing and processing license applications, and documenting resolution as appropriate. Reviewing and processing business account update request forms, and documenting resolution as appropriate Responding to customer email inquiries and performing light to medium research to provide a resolution in writing or via callback to customer. Reviewing customer inquiries forwarded by other departments for follow-up, and performing light to medium research to provide a resolution in writing or via callback to customer. Consulting with team lead and/or supervisor for guidance with complex inquiries where written procedure/standard work is unclear Work in-office as business needs dictate to process inbound mail and other paperwork. Required Skills:* One year of call center experience. knowledge of Google Suite applications such as Gmail, Docs, Sheets and Slides. Beginner to intermediate knowledge of Microsoft Office applications such as Word and Excel. Strong organization and time management skills Effective time management skills.