Supply Chain Optimization Analyst

Description

Lactalis USA is currently seeking candidates to join our US Supply Chain team, located in Buffalo, New York.

Lactalis, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambitious professionals worldwide, committed to nurturing the future by providing healthy and delicious dairy products that bring people together every day. We produce award-winning dairy products that bring people together every day. We offer an enviable range of dairy brands including Galbani, President, Kraft Natural Cheese, Cracker Barrel, Black Diamond, Parmalat, Siggi's, and Stonyfield Organic in addition to several brands imported from our affiliates in Europe.

At Lactalis, our core values of AMBITION, ENGAGEMENT, and SIMPLICITY are at the heart of everything we do. We are dedicated to building a safe, diverse, inclusive, and authentic workplace and we know that our candidates come from many different backgrounds, cultures, and experiences. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job posting, we still encourage you to apply and share with us your STORY, your PASSION, and your EXPERTISE! You may be just the perfect candidate for this or other roles within our company.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.

From your PASSION to ours

The Supply Chain Optimization Analyst will be responsible for a variety of activities that drive continuous improvement and support project management efforts within the Logistics team. In addition, a primary responsibility will be for overall process management and end-to-end transacting of the freight claims work stream. The freight claims scope includes all inbound and outbound shipments that incur loss or damage. The Supply Chain Optimization Analyst would be responsible for the daily filing of claims, ongoing management of transactions throughout the reconciliation process and reporting of results. Also, perform routine data collection, data analysis, and performance reporting on Logistics department activities (Warehousing and Transportation), and assisting with continuous improvement initiatives.

From your EXPERTISE to ours

Key responsibilities for this position include:

* Responsible for the daily execution of filing, reconciliation, and closure for all freight claims

* Act as a main point of contact for claims status updates/reporting, as well as training and guidance

* Identify carrier/customer/product trends in loss/damage and propose solutions to resolve repeat issues

* Communicate with other groups/departments (including sales, customer service, finance, and freight carriers) to (1) identify areas for process improvement, (2) proactively offer solutions and (3) implement these changes

* Develop and maintain working knowledge of transportation contracts, laws, rules and regulations at the level needed to effectively file and collect freight claims

* Monitor carrier performance on claims by preparing periodic reports with metrics on (1) rate of loss/damage occurrence, (2) value of loss/damage, (3) rate of claim recovery occurrence, and (4) value of claim recovery amount

* Document processes / work instructions ("SOP") in order to facilitate consistency and improved training

* Collect data from various sources and develop reporting metrics (Key Performance Indicators - "KPI's") with guidance of Supply Chain Optimization Asst. Director to further improve operations.

* Use data analysis tools such as Access, Excel, SQL, Visio, etc. to analyze, interpret and report results that drive improvement.

* Provide analysis, reporting, and conclusions in a professional, well understood manner, appropriate to the audience.

* Combine detailed process and data analysis to identify actionable solutions and improvements.

* This description reflects management's assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned

* Travel and / or extended or off work hours may be required.

* This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

* To fulfill these responsibilities, tools such as a computer, phone or, and / or allowance(s) may be provided.

* Reasonable accommodations may be made to enable individuals with disabilities to perform these Essential Duties and Responsibilities

Requirements

From your STORY to ours

Qualified applicants will contribute the following:

Education

* Incumbent will possess an Bachelor's Degree in Business Administration, Supply Chain, Transportation & Logistics, or a related field preferred.

Experience

* 3+ years operational logistics experience and/or training, or an equivalent combination of education and experience. Prior freight claims experience beneficial.

Specialized Knowledge

* Strong data analysis capabilities and competency in MS Office applications

* Must have the ability to manage, organize and control multiple ongoing tasks well under time constraints in a fast-paced environment

* Effective presentation/communication skills

* Occasional travel may be required

Skills / Abilities

* Strong communication skills, which translate into diligent, professional demeanor on phone calls and in emails to a wide variety of professionals at all levels

* Ability to multitask and prioritize time to deliver results on a timely manner

* Must have excellent PC skills. Proficiency in Microsoft Word, Excel and PowerPoint preferred

* High degree of coordination, planning and organizational skills required.

* Must be able to work independently, be highly motivated, show initiative and be a "self-starter"

* Demonstrated ability to analyze and organize multiple work streams into repeatable, documented processes

* Positive and persistent attitude required to build relationships and gain cooperation from various departments and external partners

* Goal oriented, always willing to seek knowledge and improve upon skills in order to drive new ideas