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The Department Quality Senior Coordinator is responsible for oversight, with minimal supervision of quality programs that involve multiple departments by: analyzing risk management data, compliance and incident reports to promote best practice and improve patient and staff safety; conducting and facilitating educational programs based upon identified needs; and identifying and initiating performance improvement projects that promote systems thinking and span multiple divisions/departments.
Essential Job Statements Licensure, Certification, or Registration Requirements for Hire:
Current license in the Commonwealth of Virginia (e.g. Registered Nurse, Pharmacist, Nurse Practitioner, Registered Dietitian or similar) if candidate holds a professional license
Certified Professional in Healthcare Quality preferred
Lean Six Sigma Green Belt or Black Belt preferred
Licensure, Certification, or Registration Requirements for continued employment:
Current license by the Commonwealth of Virginia is required if incumbent holds a professional license
Lean Six Sigma Black Belt within 18 months of hire, where required
Role specific licensure or certification, where required
Experience REQUIRED:
Minimum of five (5) years of relevant clinical work experience in the specified department(s) with specific experience in the following areas: clinical processes and/or other diagnostic and interventional treatment, if applicable; facilitating and/or leading interdisciplinary groups; leadership (formal or informal) in a healthcare organization; and developing and making presentations.
Previous experience using a personal computer and software application to include the Internet, e-mail, Microsoft Office (Word, Excel, PowerPoint), EHR.
Previous experience working on a performance improvement project within a hospital department with physicians.
Previous experience with performance improvement processes and tools.
Previous experience collecting, organizing and analyzing data.
Experience PREFERRED
Previous experience in teaching health care providers, clinical and non-clinical staff
Previous experience applying and explaining statistical process control tools; conducting group facilitation/presentation; and designing data collection tools. Previous experience using mapping/flowcharting software and working with databases (e.g. Access)
Academic health care experience
Exposure to research projects
Education/training REQUIRED:
Masters Degree in healthcare field (e.g. MSHA, MPH, MSN, MHA), Quality Engineering, Business Administration, or related field or equivalent years of relevant work experience in addition to minimally required work experience
Education/training PREFERRED:
Supplemental course work in quality improvement, such as quality methodologies/tools, data analysis, patient safety, Lean, Six Sigma), quality engineering, and/or project management
Course work in statistics
An understanding of or experience with Change Management, and/or Business/Customer Relationship Management
Independent action(s) required:
Ability to work independently with minimal supervision, critically analyze work effort and seek assistance in a timely manner
Communicate effectively which includes verbal, nonverbal, as well as listening skills.
Consistently function as a role model and maintain positive interactions with all customers, colleagues, supervisors, and team members.
Actively engage in professional activities.
Collaborate with project and program leaders to achieve goals.
Supervisory responsibilities (if applicable): N/A
Additional position requirements:
Day Shift with occasional early or late hours or weekends to allow for meetings/activities requiring interaction with team members providing clinical care during regular business hours
Age Specific groups served:
Physical Requirements (includes use of assistance devices as appropriate):
Physical Lifting less than 20 lbs.
Activities: Prolonged sitting, Walking (distance), Repetitive motion
Mental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinking
Emotional: Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent change
Days
EEO Employer/Disabled/Protected Veteran/41 CFR 60-1.4.
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Virginia Commonwealth University Health Systems
Feb 25, 2025