Lead Medical Secretary

Summary:
Under direct supervision of the practice manager coordinates all day to day front office operations that support the delivery of comprehensive health care services and exceptional patient care.

Responsibilities:
Coordinates all aspects of patient registration scheduling insurance verification and front desk staff coverage
Promotes continuous quality improvement in patient services and practice workflow
Responsible for front desk work allocation training and problem resolution
Responsible for answering phones scheduling appointments checking patients in and out from their appointment and coordinating specialist appointments for patients
Collects patient balances copays and credit cards at time of service
Reviews lists of patients who need appointments and calls to schedule when due
Verifies demographics and insurance carrier information for every patient
Schedules coordinates and tracks STAT patient referrals and pre-authorizations
Works to achieve NCQA ACO Meaningful Use quality measures and other clinical quality improvement initiatives
Assists patients with Kiosk sign in
Monitors and orders administrative supplies to ensure proper inventory
Complies with OSHA and DOH standards
Adheres to Brown Health Medical Group Primary Care guidelines for protecting patients* demographic clinical and financial information
Provides superior customer service and outstanding patient care
Attends meetings/workshops as they relate to current position and office workflows
Performs other miscellaneous job-related duties as assigned

Brown University Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age ethnicity sexual orientation ancestry genetics gender identity or expression disability protected veteran or marital status. Brown University Health is a VEVRAA Federal Contractor.

Location: BHMGPC-Pawtucket-Hillside Family Medicine -727 East Avenue USA:RI:Pawtucket

Work Type: Full Time

Shift: Shift 1

Union: Non-Union