ACH Support Analyst - Night Shift

As a leading bank, SouthState has been providing financial solutions to individuals, families, and businesses for more than 100 years.

SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

It is the responsibility of the ACH Support Analyst to take ownership of all tasks and challenges that they encounter in the operation of their assigned position, which involves managing the daily tasks associated with large ACH origination client file submission and processing. Applies strong working knowledge of NACHA Rules and regulatory requirements to all aspects of daily work. Performs the daily duties of coworkers in their absence; support other areas within Deposit Operations/ACH as needed; Ensure compliance with South State Holdings, Inc. Code of Business Conduct and Ethics and other operating procedures. The daily functions of the ACH Specialists supports overall bank processing of 14 million transactions a month and 10,000+ companies originating $18 billion+ in monthly ACH activity.

This is a night shift position with the hours of 3:00 pm ET - 12:00 am ET

ESSENTIAL FUNCTIONS

This group of customers represents extremely high volumes and failures in service and/or delivery can result in financial and/or reputational impact to the bank. The Analysts support the bank's largest ACH originators through a series of processes and controls designed to provide the best service while limiting the ACH risk to the bank Analysts will also collaborate directly with the clients to resolve any transmission challenges before escalation of any issue to management. The daily functions of the ACH team support overall bank processing of 14 million transactions a month and 10,000+ companies originating $18 billion+ in monthly ACH activity.

• Manage the daily submission and monitoring of individual customers' ACH files submitted directly to the bank. This includes, but is not limited to, monitoring reports for duplicates, limit exceptions, and errors.
• Work closely with internal departments and external customers via email and phone to ensure effective communication, implementation of services, and risk mitigation. Adhere to department SLAs.
• Review and balance the ACH system to ensure all entries are sent to the Federal Reserve Bank and/or customers' accounts.
• Resolve incoming ACH returns daily to ensure timely settlement and client notification.
• Assist with ACH research that includes, but not limited to, trace requests, ACH NOCs, and ACH returns.
• Manage and respond to frequent communication from other financial institutions related to client origination activity
• Assist with daily reconcilement and clearing of settlement and return entries.
• Manage the escalation of customer or system issue to Operations Management as appropriate.
• Applies strong working knowledge of NACHA Rules and regulatory requirements to all aspects of daily work
• Assist management with client, bank, and vendor disaster recovery testing.
• Will need to work third shift or adjust schedule as needed to assist with coverage while other team members are on PTO

COMPETENCIES

Qualifications, Education, and Certification Requirements

• Bachelor's Degree or comparable work experience.
• Minimum of 3 years bank operations experience with a concentration in ACH processing.
• Knowledge of Fiserv PEP+ preferred.
• Accredited ACH Professional (AAP) certification preferred.
• Working knowledge of ACH format and NACHA rules
• Excellent verbal and written communication skills; ability to communicate at all levels
• Highly organized with ability to manage multiple tasks, work in a demanding environment with critical processing deadlines and critical financial and reputational impacts.
• Strong professional communications and technical knowledge and aptitude required.
• Strong working knowledge of Word, Excel, and Windows OS.
• Strong understanding of payments, systems, and workflows.
• Experience in Commercial Customer Service required.
• Intermediate understanding of Regulation E, NACHA rules, and ACH Risk.

TRAINING REQUIREMENTS/CLASSES

• Completion of annual required compliance courses as assigned.
• Annual ACH training

PHYSICAL DEMANDS

Must be able to effectively access and interpret information on computer screens, documents, reports, and cash denominations, and identify customers. This position requires a large amount of time in front of a computer. This can be done sitting or standing with use of the right desk.

This is a night shift position with the hours of 3:00 pm ET - 12:00 am ET

WORK ENVIRONMENT

Telecommuting roles no matter if hybrid or 100% full time telecommuting must have a secure home office environment that is free from background noise and distractions. They must also have a reliable private internet connection that is not supplied by use of cellular data (hot spot). Cable or fiber connections are preferred. Requirements are subject to change, as new systems and technology is delivered. Analysts will be required to come on-site to a local office location periodically for meetings.

TRAVEL

Travel may be required to come to meetings as needed.