ADMISSIONS COORDINATOR (PT/RTC)

As we look back on Pride Institute's almost 38-year history of providing our clients with an inclusive and accepting place for recovery through evidence-based treatment for substance abuse, sexual health and mental health, we realize that Pride Institute's services and advocacy are needed now more than ever! Our Residential Treatment Center (RTC) staff in Eden Prairie and our Intensive Outpatient Program (IOP) staff in Uptown Minneapolis understand the issues the LGBTQIA+ community face, and our mission is to give clients the tools needed for addiction and mental health recovery.

For the past four years, Pride Institute has been recognized as one of Newsweek's Best Addiction Treatment Centers. We have also been honored by the MINNESOTA'S Best STAR TRIBUNE READERS' CHOICE survey every year since its inception in 2021 with the silver award in the Recovery/Treatment Center category.

Website: https://www.pride-institute.com

We strive to provide the best client-centered care by employing and developing highly qualified staff trained in working specifically with the LGBTQIA+ community and dedicated to service excellence. In addition to our clinical team, made up of counselors, mental health clinicians, and therapists, we also employ an experienced nursing/tech team who provide 24/7 medical care to our residential clients in Eden Prairie, MN. Our Nurses and Techs epitomize teamwork and service excellence.

The Admissions Coordinator is responsible for answering incoming calls from referents, potential clients, and their family members. The Admissions Coordinator also schedules and conducts over-the-phone and face-to-face assessments of potential clients; prepares admission paperwork; completes the admissions process with admitting clients; follows up with potential clients and referents, and assists utilization review department by submitting clinical information to insurance companies, state or county to secure funding in the initial authorization process. The Admissions Coordinator must have excellent communication, documentation, and people skills.

Education: High school diploma or equivalent; post-secondary degree preferred.

Experience: Two or more years' experience in intake assessment activities, preferably within an acute chemical dependency or psychiatric setting.

Additional Requirements: A working knowledge of the DSM-V and ASAM criteria. A working knowledge of the Addiction and Recovery field and some working knowledge of utilization review processes are highly preferred.

Knows and understands Minnesota Statutes Chapters 245G, 260E (Child Maltreatment), and 245A, 626.557 and 626.5572 (Vulnerable Adults). Thorough knowledge of CARF, state and federal regulatory requirements.

PRIMARY RESPONSIBILITIES

1. Documents and processes inquiry calls in accordance with Intake Policies.
2. Obtains administrative approval for all admissions.
3. Completes admission paperwork in accordance with hospital policy.
4. Tracking of pending and scheduling of intakes.
5. Makes follow up calls to clients who are "no shows".
6. Confirms funding approval for all incoming clients.
7. May initiate Utilization Review process and completes related forms as needed.
8. Demonstrates excellent guest relations and counsels employees in need of guest relations training.
9. Notifies Administration of problems or significant events.
10. Identifies safety problems and ensures corrective actions are taken.
11. Monitors and manages waiting lists.
12. Completes intake screening and assessments with potential clients and ensures treatment or referral disposition recommendations are made and documented.

Note: The essential job functions of this position are not limited to the duties listed above.

PHYSICAL, MENTAL, AND SPECIAL DEMANDS

THIS SECTION DESCRIBES HOW AN EMPLOYEE IN THIS POSITION CURRENTLY PERFORMS THE FUNCTIONS OF THIS POSITION. MODIFICATIONS TO THE MANNER IN WHICH THIS JOB MAY BE PERFORMED WILL BE REVIEWED ON A CASE BY CASE BASIS.

1. Demonstrated ability to work effectively and cooperatively with hospital staff, physicians and administration.
2. Must be able to work effectively and efficiently in an independent role.
3. Ability to communicate effectively and see well enough to read charts, treatment plans and typewritten materials, hear well enough to detect noises on the unit and have the ability to discern odors frequently.
4. Ability to remain calm while working efficiently under stressful conditions.
5. Must possess excellent communication skills, to include writing techniques for reports and appeals, and verbal presentations for telephone interactions and training seminars.
6. Ability to meet the physical demands of the position to include both sitting for long periods of time; walking the grounds and units of the facility from occasionally to frequently; ability to reach above, at or below waist height, kneel, bend, stoop, turn, twist and throw from occasionally to frequently.
7. Ability to lift and carry 10 pounds frequently, 10-50 pounds occasionally.
8. Ability to safely handle hazardous/infectious waste.
9. Ability to work in an environment where chemicals are used for cleaning frequently; mechanical and electrical hazards may be present occasionally; and dust, mist and steam are generated in housekeeping tasks frequently.
10. Must be capable of the manual dexterity needed to use small business machines (such as faxes, copiers, computers, phone systems).

MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES:

THIS SECTION DESCRIBES THOSE MACHINES, TOOLS, EQUIPMENT, AND OTHER WORK AIDES AN EMPLOYEE IN THIS POSITION MUST BE ABLE TO USE.

1. Computer and various software programs.
2. Telephone and paging system.
3. Facsimile machine.
4. Policies, procedures, plans and program manuals.

ADDITIONAL INFORMATION ABOUT THE PRIDE INSTITUTE: We are a subsidiary of Universal Health Services, Inc. (UHS). One of the nation's largest and most respected providers of hospital and healthcare services, UHS has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune 500 corporation, annual revenues were $13.4 billion in 2022. During the year, UHS was again recognized as one of the World's Most Admired Companies by Fortune; and listed in Forbes ranking of America's Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 94,000 employees and continues to grow through its subsidiaries, operating acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located all over the U.S. states, Washington, D.C., Puerto Rico and the United Kingdom. www.uhs.com

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

We believe that diversity and inclusion among our teammates is critical to our success.

Notice

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skillset and experience with the best possible career path at UHS and our subsidiaries. We take pride in creating a highly efficient and best in class candidate experience. During the recruitment process, no recruiter or employee will request financial or personal information (Social Security Number, credit card or bank information, etc.) from you via email. The recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc. If you are suspicious of a job posting or job-related email mentioning UHS or its subsidiaries, let us know by contacting us at: https://uhs.alertline.com or 1-800-852-3449.