IT Support Analyst

TEKsystems
$25.00 - $29.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Austin
Feb 26, 2025
Required Skills: * 2-5 years of desktop support experience * CompTIA A+ certified (if you don't currently hold certification - must be willing to complete it within 6 months of start date) * Windows 10 and 11 * Office 365 * TCIP and DNS * Imaging * Troubleshoot printer issues Job Details: * Act as liaison between the User Support team and the customer for assigned sites/clinics/locations and oversee/monitor all issues, requests, and project work specific to assigned sites/locations * Plan, schedule, coordinate, and perform deployment/maintenance of new hardware, software, and network infrastructure for assigned sites/locations * Lead and work on assignments requiring independent action and a high degree of initiative to resolve issues. * Build, install and maintain all IT office hardware, including laptops, monitors, docking station, printers, scanners and additional hardware. * Perform basic network troubleshooting. * Respond to escalated issues and ensure tickets are closed within User Support defined timeframes. * Add computers to Active Directory * Help maintain and support client operating systems and end-user software, using remote administration tools. * Support hardware deployment, including receiving, staging, imaging, and deploying workstations, printers, scanners, and other peripheral devices. * Troubleshoot and resolve hardware and software problems on workstations and portable devices. Pay and Benefits The pay range for this position is $25.00 - $29.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Austin,TX. Application Deadline This position is anticipated to close on Mar 7, 2025. About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.