Desktop Technician

Intralox
flexible benefit account, paid time off, tuition reimbursement, 401(k)
United States, Maryland, Baltimore
Feb 27, 2025
Laitram L.L.C. Information Technology Services Department has an opening for a contract Desktop Technician, reporting to the Service Desk Supervisor. The primary responsibilities for this position include configuration, and deployment of PC systems for local and international sites. Intralox is a division of Laitram, L.L.C., with an extensive portfolio of innovative conveyance solutions and services that improve lives and optimize businessesworldwide. Our global workforceof over 3,000 employees in 20+ countriesconsist of reliable problem solvers, continuously developing and directly delivering solutions that have driven our customers' growth worldwide for more than 50 years. Intralox was founded on the principle of doing the right thing, by treating customers, employees, and suppliers with honesty, fairness, and respect. We invest heavily in these values and aim to practice our business philosophy principles every day, which is why we have been consistently recognized for innovation and workplace excellence. We believe in the power of a good idea no matter where it comes from, using trust as the foundation to how we work, and that self-managed people are our greatest asset. Responsibilities: Work with our deployment team to use existing procedures to image and deploy desktops and laptops Installation of software using our SCCM Imaging system and/or manual installation When needed, physical installation of new equipment Fulfill Service Hub request for hardware, accessories, loaner devices, and IT equipment relocation Manage and maintain accurate inventory of equipment; Order new equipment as needed to maintain appropriate inventory levels Create/update configuration and deployment documentation as processes evolve Where possible, provide dependable and timely resolutions to end-user inquiries and issues with newly deployed equipment. Escalate issues to our Service Desk Administrators as needed Interface and maintain effective communication with end-users and team members Requirements: High school degree or GED At least 1 year experience in a process driven environment Excellent customer services skills and ability to interface with all levels in a corporate organization Basic understanding of computers, laptops, and common peripherals Basic knowledge of a network computing environment Basic knowledge of using and configuring the Windows operating systems and Microsoft Office Be able to multi-task and prioritize assigned work according to business need Strong analytical skills, self-managed, and ability to work well in a team environment Excellent written and verbal skills Warehouse and Inventory control background would be nice to have Previous experience using desktop/laptop imaging software would be nice to have Intralox's benefit program is a major part of an employee's total compensation from the company. Hired applicants may be eligible for benefits including health, dental, vision, and disability insurance, paid time off, 401K, flexible spending account, life and AD&D insurance, long term care, tuition reimbursement, and additional voluntary benefits. The salary range provided is a good faith estimate representative of all experience levels. Intralox considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training and key skills. Therefore, we encourage all qualified applicants to apply regardless of their salary expectations. The position is eligible for one of the following: commissions, discretionary incentives, or production incentives according to the terms of those plans. Hourly Range: $20.91 - $44.57