Business Process Analyst

For those who want to invent the future of health care, here's your opportunity. We're going beyond basic care to health programs integrated across the entire continuum of care. Join us to start Caring. Connecting. Growing together.

The Business Process Analyst is responsible for providing analysis skills, monitoring operational performance, identifying and recommending areas for development or enhancement, and developing action plans to drive processes for the Greater Texas Region. The Business Process Analyst helps the Greater Texas Regional team operate successfully within our healthcare delivery model by providing market analysis and thorough reporting to help the region meet goals. This position is expected to build and sustain strong working relationships with cross functional departments and relevant stakeholders. This position is also responsible for ensuring daily efforts align with the goals of the department and the company.

This position is located full-time in the Austin, TX office with regular work hours, M-F 8am-5pm

Primary Responsibilities:

• Works collaboratively with business and support leads and subject matter experts (SMEs) to map and document current processes from end to end
• Performs moderately complex business analysis
• Conducts focus group interviews, research initiatives and identifies best practices approaches
• Responsible for documentation management (development and revisions) of assigned processes: workflows, policies and procedures, letters, etc.
• Synthesizes data, develops recommendations, and reviews findings with business leadership
• Prepares review documentation including Microsoft Visio process maps and PowerPoint presentations
• Working knowledge of Sharepoint
• Facilitates a Business Process Review workshop with all SMEs present to discuss opportunities, issues, and action plans
• Leads Process Improvement and Project Management initiatives as assigned by the VP and / or identified as a result of a business process review
• Creates a process management system to monitor key performance indicators
• Develops and maintains reporting tools: Create reports, dashboards, and visualizations to help understand the business performance
• Serves as a liaison between Operations and IT to assist or gather business requirements needed for system modifications, enhancements and implementations, even acting as Project Manager where experience is warranted
• Performs all other related duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• 1+ years of decision support and data analysis experience
• 1+ years of experience in a Business Analyst/Business Process role
• Analytical, critical thinking and problem-solving abilities
• Superior presentation and negotiation skills
• Solid management and organizational skills
• Adaptable and capable of working in fast-paced environments
• Excellent written and verbal communication skills
• Proficiency with Microsoft Office applications to include Word, Excel, Visio, PowerPoint and Outlook
• Ability to interact one-on-one and consult with all levels of executive management
• Ability to successfully conceptualize an initiative, develop a plan and execute the plan through implementation
• Willing to travel up to 15%

Preferred Qualifications:

• Project Management experience
• Health plan, healthcare or clinic operations experience
• Proficient in Microsoft BI or Tableau
• Experience in mobilizing teams and maintaining motivation to accomplish goals under stringent timelines

The hourly range for this role is $28.61 to $56.06 per hour based on full-time employment. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with al minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.