PATIENT SERVICE REPRESENTATIVE - CLINIC CENTRAL TEAM

Shift:Monday - Friday, 8am - 5pm
Department: Clinic Central Team - available to be remote after training
Compensation:

* Base Pay Range: $14.00 - $21.18 per hour, based on experience

* Special Pay: Additional $.50 per hour until 05/31/25

* Sign-On Bonus: $1,000

o Note: Details will be provided during the HR interview. Policy language is available upon request.

ABOUT THE JOB

MU Health Care is looking for a dedicated Patient Service Representative to join our team. If you're skilled in managing referrals and providing excellent guest relations, we want to hear from you. Your role on the Clinic Central Team will contribute to our commitment to quality healthcare experiences. Utilize your expertise in scheduling and coordination while embracing a supportive and respectful approach to patient interactions. Join us in making a meaningful impact on patient care and become an essential part of the MU Health Care community.

ABOUT MU HEALTH CARE

At MU Health Care, we have an inspired, hard-working and collaborative environment driven by our mission to save and improve lives. We believe anything is possible and rally around solutions. We celebrate innovation and offer opportunities to be a part of something bigger - to have a voice and role in the work that is serving our community and changing the field of medicine.

Our academic health system - the only in mid-Missouri - is home to multiple hospitals, including the region's only Level 1 Trauma Center and region's only Children's Hospital as well as over 90 specialty clinics. Here, you can define your career among our many clinical and nonclinical positions - with growth, opportunity and support every step of the way.

Learn more about MU Health Care.

Learn more about living in mid-Missouri.

EMPLOYEE BENEFITS

* Health, vision and dental insurance coverage starting day one

* Generous paid leave and paid time off, including nine holidays

* Multiple retirement options, including 100% matching up to 8%and full vesting in three years

* Tuition assistance for employees (75%) and immediate family members (50%)

* Discounts on cell phone plans, rental cars, gyms, hotels and more

* See a comprehensive list of benefitshere.

DETAILED JOB DESCRIPTION

Understand and subscribe to the Vision, Values and Expectations of University Physicians.

Assist, work, and monitor referral management queue utilizing complex scheduling rules.

Verify, coordinate, and schedule patient referrals as well as work hold bills in IDX and work queues in Revenue Cycle.

Effectively utilize all appropriate applications of the IDX and Revenue Cycle computer systems.

Maintain working knowledge of all office equipment, fax, copiers, phones, etc.

Participate in quality improvement efforts.

Use excellent guest relations skills in all interactions with patients, visitors, and staff.

Work self pay encounters to determine if insurance exists by using electronic eligibility, websites, or other means.

May complete unit/department specific duties as outlined in department documents.

REQUIRED QUALIFICATIONS

High school diploma or an equivalent combination of education and experience from which comparable knowledge, skills and abilities can be acquired.

Six (6) months of experience with frontline customer service and guest relations duties and skills.

PREFERRED QUALIFICATIONS

Experience in Healthcare is preferred.

Experience in IDX and Revenue Cycle strongly preferred.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met with or without reasonable accommodation. The performance of these physical demands is an essential function of the job. This position is very active and may require ambulating, remaining in a stationary position and positioning self to reach and/or move objects above the shoulders and below the knees. The employee may frequently lift and/or move objects up to 10 lbs. and occasionally move objects up to 25 lbs.

This role may also routinely come into contact with patients who may have contagious illnesses. This position is in a health care facility open 24 hours a day, 365 days a year. Rotating shifts as well as holiday and work during inclement weather will be required.