Solutions Success Manager

Granite delivers advanced communications and technology solutions to businesses and government agencies throughout the United States and Canada. We provide exceptional customized service with an emphasis on reliability and outstanding customer support and our customers include over 85 of the Fortune 100. Granite has over $1.85 Billion in revenue with more than 2,100 employees and is headquartered in Quincy, MA. Our mission is to be the leading telecommunications company wherever we offer services as well as provide an environment where the value of each individual is recognized and where each person has the opportunity to further their growth and achieve success.

Granite has been recognized by the Boston Business Journal as one of the "Healthiest Companies" in Massachusetts for the past 15 consecutive years.

Our offices have onsite fully equipped state of the art gyms for employees at zero cost.

Granite's philanthropy is unparalleled with over $300 million in donations to organizations such as Dana Farber Cancer Institute, The ALS Foundation and the Alzheimer's Association to name a few.

We have been consistently rated a "Fastest Growing Company" by Inc. Magazine.

Granite was named to Forbes List of America's Best Employers 2022, 2023 and 2024.

Granite was recently named One of Forbes Best Employers for Diversity.

Our company's insurance package includes health, dental, vision, life, disability coverage, 401K retirement with company match, childcare benefits, tuition assistance, and more.

If you are a highly motivated individual who wants to grow your career with a fast paced and progressive company, Granite has countless opportunities for you.

EOE/M/F/Vets/Disabled

General Summary of Position:

As a Solutions Success Manager, your primary focus, will be to take a network design for a given customer and facilitate full implementation of such design into their existing network architecture. This will include facilitating technical calls with the customer and Granite resources, documenting physical connections, and aiding in the building of configuration profiles. You will work closely with the client to build a strong relationship and ensure overall customers satisfaction for the extent of the client's account with Granite and support any technical moves, adds or changes while updating reference architecture in Granite's systems accordingly.

Duties and Responsibilities:

• Implement new network architecture with Granite products to customer satisfaction
• Lead/Drive technical calls with customers regularly with other Granite resources/teams
• Document agendas, deliverables, diagrams, configurations, and the like
• Assist customers in any new initiatives, moves, adds, or changes for account lifecycle
• Facilitate troubleshooting or problem solving as challenges arise
• Steer customer into best practice operatives within Granite's advanced data/network services
• Coordinate resources to help support all technical aspects of a customer's needs
• Answering product related queries in a timely manner
• Support customer onboarding of new technology by walking them through new portals, services or reporting features
• Perform Heath Checks on the customer's solution

Required Qualifications:

• NOC experience, Jr Network Engineering background preferred
• Strong troubleshooting skills and experience
• Strong communication and interpersonal skills
• Demonstrated ability to drive technical aspects of new deployments or initiatives
• Good critical thinking and problem-solving skills
• Hands on networking experience in Routing/Switching
• Working knowledge of networking principles: NAT, DHCP, MPLS networks, and SDWAN concepts
• Functional understanding/experience in IP Voice and SIP messaging standards/principals
• A self-starter capable of adapting quickly and being decisive

Preferred Qualifications:

• N+ Certification
• CCNA Preferred
• Fortinet NSE1 - 4 or equivalent Preferred
• Juniper /Mist AI Certification preferred

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