Regional Operations Manager

Job Title: Regional Operations Manager

Department: Operations

Reports to: VP of Operations

Direct Reports: Branch Managers (assigned branches)

FLSA status: Exempt

Position Summary:

The Regional Operations Manager is responsible for oversight of the Branch Managers and branches assigned to them. They may also be responsible for direct oversight of a specific branch. They provide direct support to the VP of Operations for various projects related to the operations of the business.

Essential Duties & Responsibilities:

• Oversees the Branch Managers and provides support to assigned branch offices
• Monthly analysis of Follow Up compliance for assigned branches; takes appropriate action with branch if they have fallen out of compliance
• Monthly analysis of operational data and delivery patterns to ensure branches are operating efficiently; provide monthly reports to assigned branches
• Assist VP of Operations and Branch Managers with vehicle maintenance and vehicle replacement for assigned branches
• Assist VP of Operations and Branch Managers in maintaining compliance with applicable regulatory agencies (i.e. FDA, Board of Pharmacy, DOT, etc.) at assigned branches
• Oversee and assist assigned branches with staffing needs and issues; assist Branch Managers with disciplinary actions, hiring, termination and payroll of employees
• Serve as a resource and provide support to Branch Managers in the general day-to-day operations of assigned branches
• Assist the Chief Operating Officer with any projects that arise
• Additional duties as assigned

Qualification Requirements:

• Education/Experience - High School diploma or general education degree; knowledge of oxygen and DME industry; 2-3 years experience with NRS and its operations preferred, 2-3 years of supervisory experience preferred
• Computer Skills - MS Word, Excel, Internet Explorer, Brightree and Webscan
• Language Skills - Ability to speak and communicate well with management, staff and customers; ability to read and interpret documents such as instructions
• Mathematical Skills - Ability to add, subtract, multiply, and divide in all units of measure
• Time Management - Ability to work independently, organize and manage multiple priorities with little supervision
• Safety/Security - Actively promotes and personally observes all safety and security procedures, and uses all equipment and materials properly

Physical Demands:

• Sitting/Standing - Prolonged (up to 8 hours/day)
• Typing/Computer use - Prolonged (up to 8 hours/day)
• Talking/Hearing/Seeing - Constant (up to 8 hours/day)
• Use of both hands and fingers - to feel, touch and type
• Occasional Travel to other branch locations

Equipment Used:

• Computer, keyboard, mouse, telephone, headset, other miscellaneous office supplies.

Work Environment:

• Indoors - temperature-controlled office/warehouse

DISCLAIMER:

This description is intended to describe the essential job functions and the essential requirements for the performance of this job. It is not an exhaustive list of all duties, responsibilities and requirements of a person so classified. Other functions may be assigned and management retains the right to add or change the duties at any time.

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