Sr. Director of Operations - Vineland, NJ

Since 1852, Elwyn has helped people with autism, intellectual, developmental, and behavioral challenges lead meaningful lives. As an internationally recognized nonprofit human services organization, we have always been on the forefront of innovation.

Please join us to make a difference in the life quality of children, teens and adults with autism, intellectual and developmental disabilities, and related behavioral health challenges - and feel the resulting pride that will enrich your own life.

Providing an excellent benefits package is another way we know that Elwyn is truly a special place to work. We invest in your future while you help care for ours:

• Generous Paid Time Off
• Comprehensive Medical/Dental/Vision Benefit Packages
• Earned Wage Access/On-Demand Pay
• Paid On-the-Job Training
• Tuition Reimbursement
• Career Advancement Opportunities and Growth
• Flexible Schedules
• Retirement Savings Plan

DUTIES AND RESPONSIBILITIES:

• Oversees operations of Elwyn NJ's IDD residential services, the Community Living Programs
• Provides supervision and oversight to direct and indirect reports within assigned areas of responsibility; assist directors and managers in establishing best practices and standard operating procedures based on regulations, research and data analysis
• Works with department directors and administration to ensure that quality care is provided and then monitored and continuously improved using observations, data collected, program regulations and best practices
• Works alongside other areas of the business to maintain compliance, communication, and collaboration for operational efficiency and quality service, including but not limited to:
  
  
  
  
  • In conjunction with the Electronic Health Records Department, ensures timely and adequate billing while decreasing the occurrence of non-billable services
  • Works with the Admissions team to ensure ongoing incoming admissions as needed and maximize agency census
  • Works with clinical departments to ensure needs of individual supports are met
  • Works in conjunction with Quality and Compliance to ensure the sites are in full compliance with state licensing regulations and any accreditation standards and/or Elwyn quality standards for safety, security, cleanliness and comfort and plans of corrections are implemented, as needed
  • Works in conjunction with the nursing administrator to ensure compliance with medical regulations and meet the medical needs of individuals served
  • Works in conjunction with Day Program leadership and personnel as a liaison with residential management and personnel to ensure that residents are attending day program according to schedule and are properly prepared for day program, such as having their adaptive equipment, having proper lunches, and wearing appropriate clothing, etc.
  • Works in conjunction with the Staff Development department to ensure that personnel are receiving training
  
  
  
  
• Oversees the development and delivery of services
• Performs duties of Director of Operations (DO) for assigned CLP areas, as needed
• Attends various internal management meetings, external conferences, family conferences, etc., to both obtain and share information
• Directly manages the ongoing job performance of direct reports; develops and communicates performance goals, completes performance evaluations within established timeframes; provides feedback, develops and takes action on performance improvement plans, and determines and implements disciplinary action as needed
• Actively participates in and leads various performance improvement initiatives within area of responsibility
• Participates in the development and ongoing oversight of the annual financial operating budget, monitors expenses, identifies and resolves budget variances. Provides oversight for all costs incurred, overall appropriate use of financial resources, and efficiency of spending for assigned sites within areas of responsibility. Direct operations in a fiscally prudent manner and ensures Program sites operate within the established fiscal budget.
• Interprets agency philosophy and establishes standards of excellence for staff
• Confers with other administrative staff regarding standards, policies, and new program developments in order to effectively integrate and coordinate activities and services
• Oversees maintaining the accountability of direct and indirect reports to ensure that the needs of individuals supported and all regulatory requirements are met
• Oversees maintaining the accountability of programs to ensure day-to-day operations are operating in compliance according to Elwyn New Jersey's Policies and Procedures
• Provide leadership, coaching, guidance, training, and staff development to all levels of department staff
• Supports the professional development and career growth of direct reports by identifying and providing ongoing training and certification attainment in accordance with state licensing regulations and any accreditation standards, as applicable within area of responsibility
• Provides supervision of assigned staff in the areas including, but not limited to, recruitment, selection, leadership, coaching, training, performance management, promotion, discipline and termination
• Works with, understands, and complies with terms and conditions of collective bargaining agreements (CBA) within a unionized environment with tasks including but not limited to adherence to scheduling procedures, processing transfers and promotions, administering disciplinary actions, adjudicating grievances, where appropriate and authorized, etc.
• Participates in union negotiations
• Seeks feedback from all levels of staff and completes on-going supervision and performance evaluation of staff
• Evaluates existing protocols and processes and the proper implementation of same, and implements corrective actions or changes if findings show that improvements or modifications need to be made
• Implements measures to ensure confidentiality of records, rights of individuals supported, individual funds management, and service provision, including the implementation of individuals' annual plans
• Helps with the development of and oversees the execution of the recruitment plan for personnel for all Elwyn New Jersey programs in concert with Human Resources. Ensures staffing of assigned programs according to program design and expectation (eg, Annex A)
• Oversees the corrective action implementation and follow through for all areas of Community Living Programs (CLP), including findings during investigations and audits
• Implements Elwyn New Jersey Quality Management strategies to ensure standards are met and maintained in all CLP programs
• Communicates with State Officials as needed for operational/programmatic issues concerning individuals supported in CLP programs
• Leads the development of CLP's service priorities, goals and objectives. Helps develop and implement systems for monitoring compliance with all relevant laws, regulations, standards and stakeholder satisfaction
• Participates in committees to develop policies and procedures and/or ensure compliance of same
• Develops training for management/administrative staff to increase the skill levels in areas of management techniques and policy implementation
• Notify management and staff, as appropriate, of any new policies and procedures in a timely manner and train them accordingly
• Completes special projects as assigned
• Perform on-call duties off hours as scheduled
• Maintains current state-mandated training and certifications
• Follows all current policies and procedures of Elwyn New Jersey
• Cooperates with Elwyn New Jersey and the State of New Jersey Department of Human Services, or any other authorized investigating body during an inspection, inquiry, or investigation
• Performs cardiopulmonary resuscitation (CPR), safe crisis management, and medication administration using agency-trained protocols
• Performs other duties as assigned

EDUCATION/EXPERIENCE/SKILLS REQUIREMENTS:

• High school diploma or equivalent; bachelor's degree or master's degree in a field of human services or related field preferred
• Eight (8) years of experience in the field of intellectual and developmental disabilities
• Five (5) years of supervisory experience with progressively higher responsibilities
• Administrative experience preferred
• Must successfully complete and/or obtain and maintain all certifications required by Elwyn New Jersey and regulatory agencies
• Must be able to interact with individuals with disabilities and have knowledge of and ability in crisis management
• Must be able to perform CPR and safe care using agency-trained protocols
• Previous experience working within and managing a unionized workforce preferred
• Ability to work in variety of environments and settings, flexible hours, on-call responsibilities.
• Non-profit human service experience highly preferred
• Demonstrated ability to work effectively as part of a team
• Ability to work in a fast-paced environment and manage and prioritize multiple, often competing, priorities
• Demonstrated strong attention to detail
• Demonstrated strong time management and organizational skills
• Demonstrated excellent judgment with the ability to independently solve problems and make decisions with little or no need for direct supervision
• Demonstrated ability to anticipate future needed changes or identify problem areas and take effective actions
• Must possess excellent customer interaction, collaboration, presentation, and written and verbal communication skills
• Demonstrated intermediate experience with Microsoft Office applications, including Word, Excel, and Outlook
• Experience using/knowledge of Electronic Health Record (EHR) / Electronic Medical Record (EMR) preferred
• Must submit to a criminal background check and drug test and be determined to be not disqualified by the New Jersey Department of Human Services prior to working with individuals served
• Must agree to have their name checked against the New Jersey Central Registry of Offenders Against Individuals with Developmental Disabilities and NJ Child Abuse Registry (CARI).
• Must possess a current, valid driver's license in state of residence, have a minimum of two (2) years of driving experience within the United States, and have an acceptable driving record.