New

Sales Operations Manager, Lead to Opportunity Innovation

salesforce.com, inc.
United States, Indiana, Indianapolis
Mar 01, 2025
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Finance Job Details About Salesforce We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. As the Lead to Opportunity Innovation Operations Manager, you will play a key role in driving the vision for both process and technology for your Lead to Opportunity process. You will collaborate with key business partners and sales team members to ensure projects can be completed through long-range plan strategic vision. Your responsibilities will include identifying process & policy considerations, understanding full Lead-to-Cash dependencies, aligning a feature roadmap to a strategic roadmap. This includes deliverables such as - process mapping, business requirements workshops, value realization scorecard metrics ownership, use cases for TMP feature needs. If you have a proven track record in project execution, sales process optimization and user experience, we invite you to join our dynamic team! This role is hybrid and connects in office 3 days a week. Your Impact: Key expert and trusted adviser to business partners and extended GBGA team in the areas of Lead to Opportunity Develop an in-depth understanding of the vision for your function alongside your team to drive the Crawl, Walk, Run, Fly execution Partner with Sellers and Global Seller Experience to identify key persona needs for difficulties to drive to transformation outcomes Own the creation, documentation and sign-off of Business Requirements documentation Partner with Business Analysts, TMP Product Owners and BT Product Owners to develop requirements, solution and design reviews, testing and UAT Identify Process and Policy Optimization initiatives Create and maintain Jobs to Be Done artifacts Perform Industry Research & Competitive discovery for Future State Inputs A typical day may include... Conducting workshops to drive scope alignment against future state vision for executable increments Contributing to key elements of the Business Requirements document - including Future State Process Flows, KPIs, etc Reviewing Seller Feedback for optimization opportunities for future state projects Provide expertise as an SME to other workstreams for dependencies and E2E alignment Review solution demos to ensure alignment to overall vision Required Skills/Experience: Able to take a strategic roadmap and break it down into increments of delivery Able to connect the dots between processes and partners Proven partner management experience - including managing multiple business partners across teams simultaneously Ability to connect with and influence multiples layers of organizations Strong results orientation with a proven track record of flawless execution and strong attention to detail in business process designing and optimization at scale Expertise in policy and process definitions and data governance. Experience with Sales/Marketing processes and systems Proven track record of technology projects execution at scale/globally. Salesforce certification a plus #LI-Hybrid Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com. Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all.