Secretary III - Loan Repayments

Goldbelt Apex, a part of the Healthcare Technology Transformation Group, is a data-focused company dedicated to process and quality in every aspect. As experts in healthcare IT experts, Apex is committed to building systems for healthcare organizations to seamlessly communicate and exchange data across different systems and devices.

Summary:

The Loan Repayments processing includes detailed research for, and execution of, automated systems actions required to confirm eligibility, recommend payment, and to suspend, reinstate, or terminate all incentives within the GAARNG. All incentives actions on behalf of service members assigned to the GAARNG, to include initial contract requests, payment requests, and suspensions or terminations of contracts, must be processed in a timely and accurate manner.

Essential Job Functions:

• Shall review the status of Federal student loans using National Student Loan Database System (NSLDS) printouts to confirm eligibility for loan repayment incentives.
• The contractor shall identify and document all reasons for the suspension of payment processing for loan repayment incentives.
• The contractor shall retrieve and upload all missing or amended documentation required to resolve payment suspensions or continue processing incentive payments.
• The contractor shall review, update, and complete the Guard Incentive Management System (GIMS) checklist for every loan repayment action.
• The contractor shall develop and deliver quarterly training sessions for Full-Time Support (FTS) staff at subordinate units, focusing on best practices for unit-level incentive processing.
• The contractor shall remain updated on U.S. laws, DoD policies, ARNG regulations, and state-specific guidelines affecting loan repayment programs.
• The contractor shall review and confirm the accuracy of data entered by FTS staff, ensuring all required documentation is complete and uploaded into GIMS.
• The contractor shall enter detailed remarks into GIMS for every loan repayment action, summarizing research conducted, actions taken, and additional requirements.
• The contractor shall access the Interactive Personnel Electronic Records Management System (iPERMS) to locate, verify, and download required documents for loan repayment processing.
• The contractor shall upload all verified documents from iPERMS to GIMS to support loan repayment processing.
• The contractor shall coordinate with subordinate unit FTS staff to obtain all missing or corrected documentation necessary for loan repayment actions.
• The contractor shall maintain a tracking system to record progress on all loan repayment actions, updating the status weekly.
• The contractor shall operate Geographic Information Systems (GIS) to input, retrieve, and analyze data for all loan repayment actions.
• The contractor shall resolve all conflicts and issues related to loan repayment services by working with the site supervisor, COR, or KO.
• The contractor shall provide quarterly feedback to the COR on potential improvements to loan repayment processes, focusing on enhancing efficiency and customer service.

Necessary Skills and Knowledge:

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and other database management tools.
• Strong data entry skills with a high level of accuracy and attention to detail.
• Knowledge of privacy and data protection requirements under Army and DoD regulations.
• Strong organizational skills to maintain accurate records.
• Ability to effectively communicate with service members, resolving inquiries within the required timeframe.
• Strong written and verbal communication skills for preparing reports and maintaining correspondence.

Minimum Qualifications:

• High school diploma or equivalent required.
• Minimum of 3 years of experience.
• Must obtain a CAC.
• Must have a valid Secret security clearance (or higher) or be able to obtain one.
• Occasional service is required after hours and on weekends.
• Frequent travel for attending training, conducting training, delivering briefings, observing field operations, and attending conferences is required and reimbursable with COR approval.

Preferred Qualifications:

• Bachelor's degree in business administration, finance, or a related field preferred.
• Experience using National Student Loan Database System (NSLDS), Guard Incentive Management System (GIMS), and Interactive Personnel Electronic Records Management System (iPERMS) preferred.

Pay and Benefits
At Goldbelt, we value and reward our team's dedication and hard work. We provide a competitive base salary commensurate with your qualifications and experience. As an employee, you'll enjoy a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan with company matching, tax-deferred savings options, supplementary benefits, paid time off, and professional development opportunities.