New 
Cloud Operations Program Manager - Custom Billing
 Microsoft | |
 United States, Nevada, Reno | |
| 6840 Sierra Center Parkway (Show on map) | |
 Mar 03, 2025 | |
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OverviewIf you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works and plays, then we invite you to learn more about Microsoft Business Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. At Microsoft's Operations Service Center we have a passion for customers, partners and technology. As a member of the Cloud Services Operations team, you will coordinate and manage scale cloud processes across multiple Go-To-Market motions. The team sits within Microsoft Business Operations (MBO) and is responsible for successful and compliant processing of transactions that enable and support Microsoft Azure customers. You will be joining a team that focuses on results, works together to solve problems, and is committed to developing people. The Cloud Operations Program Manager role interfaces with Engineering, Launch, Sales, Finance, and various Support organizations to operationalize cloud products, workloads, and programs across both modern and legacy sales motions. Responsibilities include process incubation, transaction management, and escalation support. Additionally, the role is accountable for driving operational excellence of Cloud Transactions.
ResponsibilitiesExecute specific operational functions for Cloud Operations, including specific Azure offerings such as, Conditional Credit Offer (ACO), Tiered Azure Consumption Discount (ACD), and other custom Microsoft Azure Consumption Commitment (MACC) motions. Support critical pre- & post-sales cloud issues and escalations to resolution across stakeholders. Build and scale processes and capabilities to enable the inevitable growth in volume of Cloud Customers. Document and share learnings relating to cloud operations encompassing systems, tools, stakeholders, and processes. Understand the controls that drive compliance and provide direction to enable new commerce motions. Drive continuous process improvements via analysis and identification of opportunities with a global consideration. Leverage reporting and analytics to manage end-to-end transactional functions. | |