New 
Group Manager - Cloud Operations
 Microsoft | |
 United States, Nevada, Reno | |
| 6840 Sierra Center Parkway (Show on map) | |
 Mar 03, 2025 | |
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Overview If you love the pursuit of excellence and are inspired by the challenges that come through driving innovations that impact how the world lives, works, and plays, then we invite you to learn more about Microsoft Operations - and the value we deliver across Microsoft and to our customers and partners. We offer unique opportunities to work on interesting global projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work. At Microsoft's Americas Operations Center we have a passion for customers, partners, and technology. The Cloud Service Operations Team sits within Microsoft Business Operations (MBO) and is responsible for successful and compliant processing of discounting, subscription management, credit transactions and fulfilment of customer obligations for our most strategic accounts. The role of Group Manager - Cloud Operations is responsible for leading a high performing team dedicated to optimizing and scaling the processes and policies that underpin how we review and compensate customers for cloud service incidents. You will be expected to build a robust, repeatable, and scalable framework to handle all cloud service revenue adjustments. You will be joining a fast-paced team that is focused on results, works together to solve problems, and is committed to developing people. This role will collaborate with Transact Services, launch teams, Process leaders, and other key business partners across finance, compliance, and engineering to deliver best in class execution excellence through robust, compliant processes. The ideal candidate is comfortable working in a highly matrixed, multinational organization, exhibits outstanding planning, communication, judgement, and negotiation skills, uses data and analytics to drive performance insights and improvements, and has a customer obsession and compliance focus.
Responsibilities Accountable to lead a successful team that lives the Microsoft culture and values Attract, develop, and retain a diverse and high performing team that consistently produces value for the business. Build and scale processes and capabilities to enable the future growth of Cloud products. Protect the business, ensuring priority is given to compliant, accurate transactions Ability to establish and maintain key stakeholder relationships at senior levels across the business, including Finance, Compliance and Engineering. Influence key business partners to deliver optimum solutions for customers and for Microsoft. Collaborate with other members of Americas and International Operations to deliver transaction services to customers, partners and internal field sellers promoting an end-to-end view and seamless experience. Create and deliver performance metrics and scorecards representing the state of business. Organizational leader that accelerates and delivers business transformation for Cloud Transact. Drive continuous process improvements via analysis and identification of opportunities with a global consideration. Driving cross organization initiatives and contributing more broadly than core functional responsibilities. You are a Strategic and Tactical guru! You can manage the urgent day-to-day demands. You are excited about managing your team . You don't mind handling the one-off short-term answers. You are willing to roll up your sleeves to help get the job done . You are also strategic about longer-term needs. Passionate about developing people . You see the big picture - Visionary at long term process improvement and looking End to End (E2E) across the business and stakeholder groups. Embody our culture and values | |