Credit Analyst II

Key Responsibilities

• The duties of a Credit Analyst include collection calls and/or correspondence in a fast paced goal oriented collections department.
• Providing customer service regarding collection issues, process customer orders, process and review account adjustments, resolve client discrepancies and short payments. Responsible for monitoring and maintaining assigned accounts- Customer calls, account adjustments, small balance write off, customer reconciliations and processing credit memos.
• Accountable for reducing delinquency for assigned accounts.
• Perform other assigned tasks and duties necessary to support the Accounts Receivable Department.
• Enlist the efforts of sales and senior management when necessary to accelerate the collection process.
• Must communicate & follow up effectively with sales dept. regarding customer accounts on a timely basis.
• Establish and maintain effective and cooperative working relationships with dealers and sales.

Essential Functions

• Weekly and monthly reporting to direct supervisor
• Monthly Delinquency notices
• High volume phone calls to assigned delinquent customers
• Reconcile customer disputes as they pertain to payment of outstanding balances
• Provide excellent & considerate customer service to dealers and sales
• Internal and External customer interface
• Process customer orders for shipping
• Meet defined department goals and activity metrics

Required Skills

• 3-5 years High Volume corporate Collections experience.
• Knowledge of Billing and Collections procedures
• Accounts Receivable knowledge/experience a plus
• Strong attention to detail, goal oriented
• Experience with CAMS (AS400) & Microsoft Products
• Commitment to excellent customer service
• Excellent written and verbal communication abilities
• Ability to prioritize and manage multiple responsibilities