TSP OPERATIONS LEAD - 03042025-65881

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF ENVIRONMENT & CONSERVATION, TENNESSEE STATE PARKS DIVISION, WILSON COUNTY

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/environment/job-announcements-/preferred-service/00009674_tsp_ops_lead_colsp_tdec-job-opp_ps.pdf

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to one years of full-time work in one or a combination of the following areas: retail, restaurant, hospitality, or recreational industries; clerical accounting work, or work within a role at a Tennessee State Park.

Substitution of Education for Experience: College coursework from an accredited college or university in Business Administration, Park Management, or any Hospitality Management related field may substitute for the required experience on a year-for-year basis to a maximum of one years.

NSQs:

Certain operations within Tennessee State Parks may require specific trainings/certs related to specific operations: i.e., Hunters Safety, Boating License, etc.

Valid Drivers License

Overview

This classification acts as a lead or supervisor level worker within a Tennessee State Parks operation. This classification assists Tennessee State Parks management with the administration and operation of various Tennessee State parks programs and operations. This classification provides customer service, administrative support, completes retail transactions, manages inventory and records, enforces regulations and compliance, and inspects the grounds for safety. This classification may lead and direct the work of labor and clerical Tennessee State Parks employees and may supervise part-time seasonal staff.

Responsibilities

1. Provide general customer service to visitors within Tennessee State Parks. Receive complaints and resolves conflicts with park visitors. Accepts online reservations for, and checks visitors into, campgrounds, group camps, cabins, shelters, and recreation lodges. Performs routine clerical work including answering phones, opening mail, etc.
2. Completes retail transactions for gift shop sales and facility rentals. Accepts cash, credit cards, money orders, checks, etc. as payment. May process refunds for goods or services.
3. Calculates fees for facilities and/or other services and revises any errors in billing. Performs audit work as required. Prepares customer invoices and records amounts due for services. Prepares summaries of people served, monies collected, deposits, disbursements, and other budgetary reports. Reconciles receipts and balances cash accounts with revenues taken in.
4. Purchase, or assist management in purchasing, retail items, supplies, fuels, and equipment at Tennessee State Parks operations. Maintain inventory of retail items, supplies, fuels, and equipment at various Tennessee State Park operations. Researches the cost of ingredients, supplies, and labor to determine final pricing.
5. Keeps records and makes routine reports such as time expended, and materials used. Maintains records and reports related to various Tennessee State Parks operations including fuel reports, retail reports, spoilage reports, and facility inspection reports.
6. Ensures that Tennessee State Parks operations are compliant with state regulations and permitting to ensure health and safety standards are met. Facilitates inspections to ensure that Tennessee State Parks are in compliance with state permits and regulations.
7. May lead and direct the work of labor and clerical Tennessee State Parks employees and may supervise seasonal employees within Tennessee State Park. Prepares shift schedules for employee assignments. Coordinates volunteer host programs for the campground. Provides on-the-job training for new employees. Assist in the interview and hiring process for staff at Tennessee State Parks. May use human resource software to enter time worked and leave requests.
8. Reads work orders, receives instructions from supervisors, or previous shift workers to determine work requirements. Completes routine reports of time expended and materials used. Prioritizes daily tasks and activities to meet operational requirements
9. Assists managers in maintaining park fiscal records. Reviews daily records of revenue operations and completes daily reports. Types simple correspondence as required. Completes incident reports as required by park policy for accidents, vehicle incidents and personal injuries or damage to park visitors' vehicles. Completes mileage logs and fuel tickets for daily operation of vehicle(s). Maintains credit cards for purchasing supplies and reconciles statement weekly.
10. May assist managers in identifying and applying for grants and procuring funds for Parks Operations. Assist management in tracking and recording monetary and material donations.
11. Communicates with other park staff regarding needs around events, private parties, and meetings. Assists managers in hospitality services at a Tennessee State Park. Reports to supervisors the inventory and supply needs.
12. Operates and utilizes a variety of equipment including mowers, trimmers, small trucks, and OHVs to perform daily duties. Performs grounds maintenance work including cutting and trimming grass and obstructive tree limbs. May run errands between organizational units or in other routine transmittal functions such as in making bank deposits.
13. Cleans floors, walls, ceilings, and restrooms to maintain proper sanitary conditions. Performs grounds maintenance work including cutting and trimming grass and obstructive tree limbs. Performs routine plumbing tasks such as unstopping commodes. Installs bulletin boards and signs to provide public information.
14. May be required to perform minor repair and maintenance on equipment utilized in Tennessee State Parks operations.
15. Performs inspection of grounds to ensure proper working conditions and to ensure public safety in the park(s). Inspects grounds for trash, safety hazards, maintenance issues to ensure proper general appearance of grounds and facilities.
16. Inspect fuel pumps and sensors to ensure compliance with state and federal standards are met. Oversee public use of fuel pumps to ensure safe usage.

Competencies (KSA's)

1. Basic knowledge of principles, equipment, and chemicals involved in cleaning work
2. Ability to communicate effectively by writing and speaking to others.
3. Ability to listen to and understand information presented through both spoken words and written sentences
4. Ability to bend, stretch, twist, or reach with ones body, arms, and/or legs. Able to lift, push, pull, or carry objects
5. Skilled in managing ones own time and the time of others.
6. Basic skill in monitoring/assessing performance of self or others to make improvements or take corrective action. Basic skill in teaching others how to do something
7. Basic skill in troubleshooting to determine causes of operating errors in equipment.

Tools & Equipment

1. Personal Computer
2. Office Equipment
3. Floor Buffer
4. Vacuum cleaner and vacuum cleaning caddy
5. Riding floor scrubber
6. Wet mops and Dust mops
7. Window squeegee
8. Two-way Radio
9. Telephone
10. Forklift
11. Tractor
12. Lawn Mower and other Landscaping equipment
13. Golf Cart
14. Power and Hand Tools
15. Boats
16. Trucks and other vehicles

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.