Oncology Patient Specialist 3 PRN

Inova Health System
United States, Virginia, Fairfax
May 03, 2025
Inova Fairfax Hospital is looking for a dedicated Oncology Patient Specialist 3 to join the team. This role will be a PRN day shift and will work as needed. This role will be responsible for delivering exceptional service by addressing customer needs, counseling on financial liability, communicating effectively, managing patient registration, and supporting Oncology scheduling. Inova is consistently ranked a national healthcare leader in safety, quality and patient experience. We are also proud to be consistently recognized as a top employer in both the D.C. metro area and the nation. Oncology Patient Specialist 3 Job Responsibilities: Gathers information about customer complaints in a courteous and professional manner. Accepts and provides direct/honest feedback between team members in a non-punishing manner. Anticipates overload and peak work conditions while making plans and identifying resolving resources. Supports scheduling activities by conducting pre-service activities such as insurance verification and submission. Selects the most effective communication method considering the audience, type of message and intended outcome. Responds to daily problems with an appropriate sense of urgency; Delivers an acceptable volume of work with high levels of accuracy. Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives, when/if necessary. Explains insurance benefits and patient liability by using appropriate communication methods and style;. Identifies and communicates payroll authorization and referral requirements. Minimum Qualifications: Experience: 4 years of healthcare patient access experience/healthcare revenue cycle experience or 4 years of related Oncology medical office experience. Education: High School diploma or equivalent.