Day Program Manager
 Penn-Mar Human Services | |
 United States, Pennsylvania, New Freedom | |
 Mar 05, 2025 | |
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Description
The Day Program Manager works directly with people with Intellectual Disabilities, by overseeing the daily operations of day services, both in facility and community-based supports. This position directly supervises Direct Support Professionals (DSPs) and Senior DSPs (if applicable). Duties include engaging people in meaningful activities related to their personal goals, supporting them to connect with people in places of interest in their communities, providing support with assistive technology, communication, skill building, discovery activities, maintaining health and safety, and/or personal care needs. This position is responsible for ensuring all applicable regulations and Penn-Mar policies and procedures are met. Requirements
* Professional verbal and written communication skills (i.e., discussions during team meetings, regularly reading and responding to emails) * Proficient with interpersonal and relationship building skills, and able to maintain effective relationships with other team members, supervisor, and others in the organization * A valid driver's license for 2 years required and maintain Penn-Mar's acceptable driver requirements as outlined in Team Member Handbook * Excellent organizational skills and attention to detail * Strong analytical and problem-solving skills * Positive role-model for others and able to work on a team * Commitment to creating a respectful and collaborative environment * Flexible in changing environments * Ability to prioritize tasks * Ability to function well in a high-paced and at times stressful environment * Experience in or willingness to learn a variety of software applications is required including documentation software and other case management software. * Directly supervises DSPs and Senior DSPs (if applicable) Day Program Manager Responsibilities - Demonstrate an understanding and commitment to Penn-Mar's Leadership Philosophy, which includes weekly 1:1 meetings with direct reports - Responsible to hire, train, onboard, provide oversight and feedback to DSPs in the execution of their duties in their assigned programs - Complete introductory and annual performance reviews for DSPs, fostering a culture of feedback and accountability within the program. - Be knowledgeable about current policies and procedures and ensure team members are adhering to policies and procedures - Maintain professional relationships with all stakeholders, including the families of those supported - Ensure team members working in programs are qualified and trained. - Monitor, review and approve direct reports timesheets and PTO within required timeframes - Maintain confidential information and exercise discretion - Participate in self-development activities or training - Be alert and orientated during scheduled shifts ensuring that all responsibilities are met - Schedule and lead department team meetings - Attend and actively participate in required meetings and communicate information with team members as appropriate - Create and demonstrate a culture of appreciation within teams - Facilitate organizational trainings as an adjunct training when deemed appropriate - Provide Direct Support within assigned programs, if appropriate scheduled coverage is not available - Actively participate and in organizational initiatives/change work Person Centered Approach - Support people to identify and live out their goals and dreams - Foster the informed decision-making process, through education, experience, and exposure and provide active supports - Facilitate the completion of Personal Outcome Measures (POMS) survey for everyone they support and encourage teams to use the information gathered to support people to meet their personal outcomes - Facilitate the completion of Assistive Technology assessment and encourage people supported and teams to utilize Assistive Technology to better meet their personal outcomes and support greater independence - Encourage people to advocate for themselves and participate in self advocacy groups when desired - Support people to have healthy relationships with others (friends, family, support staff, non-paid natural supports, community members) - Connecting with community resources to enhance supports and relationships - Ensuring community integration is intentional and meaningful to the person supported - Ensure the rights of people supported are reviewed annually and in a way in which the person can best understand. Ensure rights are protected and help people to advocate for themselves if their rights are violated Incident Management
- Follow all incident reporting based on state requirements, by the required timeframe and within the appropriate system. Report applicable incidents to assigned entities as required by regulations (i.e. Standing Committee, APS, families, legal guardians etc.) - Ensure all incidents that require investigation are started and finished within the required timeframe - Ensure target team members are placed on administrative leave and separated from supporting people, if applicable for the reported incident - Ensure the health and safety of individuals immediately following incidents and thereafter - Actively participate in all Admin Reviews for incidents in which they file and/or must finalize - Follow through on all corrective actions identified in the Admin Review or incident closure process - Obtain Certified Investigator Training/Certification and complete investigations when needed Assessment Process
- Ensure annual meeting occurs within required timeframe - Attend annual and interim PCP/ISP meetings, guaranteeing completion and distribution of all paperwork prior to the meeting (i.e. assessments, POM's Assistive Technology reviews) and ensuring all team members understand and implement PCP/ISP as outlined. - Review completed PCP/ISP whenever new updates are available for accuracy. - In Maryland, audit the supports and associated units in each plan in LTSS for accuracy - In Pennsylvania, audit the supports and associated units (such as planning and coordination) in each plan for accuracy - Monitor completion of any quarterly or monthly paperwork requirements as it relates to the PCP/ISP. - Update assessments/PCP and request updates to ISP/PCP whenever significant changes occur with the type of support someone requires - Prepare for and actively participate in SIS meetings for people within their assigned caseloads. Ensuring that the SIS assessor is accurately receiving information and then compare the completed SIS to meeting notes to ensure the supports that individuals require are accurately reflected in the SIS - In Pennsylvania, request updated SIS meetings when there are significant changes to an individual's support needs, providing clear documentation of the changes that have occurred Compliance - Remain up to date and ensure all team members are trained on the changes to an individual's PCP/ISP and any other specific training - Guarantee all individual specific protocols, nursing plans, behavioral plans, and other individual specific information pertaining to someone's support needs is accurate, revised annually or when necessary - Ensure all other mandatory trainings and certifications are completed in the required timeframe for yourself and all DSP's in your assigned programs - Ensure completion of daily service notes, staffing ratio, daily attendance, and other required documentation by DSP's. Provide feedback and re-training when necessary - Monitor that all team member injuries are immediately documented and reported to the appropriate HR representative - Ensure vehicles are well maintained, and request assistance from other support departments if needed - Actively participate in all licensing reviews - For PA only o Successfully complete Train the Trainer of the Medication Administration course and complete medication administration observations with DSP's, as needed o Advocate for the health and safety of people supported, ensuring all dental and physical appointments are completed within needed timeframe o Ensuring 25% of a person's month is spent out in the community and if not, a plan to identify continued progress is created Financial Oversight
- Advocate and help establish a yearly budget for each program - Work within program budget, review weekly worked reports and monthly financial statements to ensure adherence to budget - Monitor all financial documents for people supported to ensure accuracy and spending integrity - Submit credit card receipts and code appropriately - Responsible for financial management requirements of individuals and organizational funds based on each programs policy and expectations. * The physical demands described herein are representative of those that must be met by a team member to successfully perform essential functions. The level and duration of physical exertion may vary in the performance of this job. * While performing essential functions and duties the team member will typically remain in a stationary position (stand or sit), walk (move or traverse), drive/operate motor vehicles, grasp, handle or feel objects, talk, hear, see, and reach with hands and arms. The team member will regularly be required to position self (to) move, including ascending and descending stairs, stooping, kneeling, bending, crouching, pushing, pulling, and twisting. * Lift and carry or otherwise move items 20/50 pounds regularly/occasionally. * Must be able to transfer or assist in transferring individuals. * Must have visual acuity adequate to perform essential functions. (i.e.-operate motor vehicles and detect dangers or risks) * Must be able to read, write, and speak English to communicate with individuals and other team members. * Work environment involves some exposure physical risks, which require following basic safety precautions. * Work environment involves exposure to bodily fluids and other conditions common to an IDD support environment. * Work may involve moderate exposure to unusual elements, such as behaviors, unpleasant odors, and/or loud noises. | |