Claim Specialist - Property Field Inspection

Being good neighbors - helping people, investing in our communities, and making the world a better place - is who we are at State Farm. It is at the core of how we operate and the reason for our success. Come join a #1 team and do some good!

Join our team as a Property Field Inspection Claim Specialist and showcase your expertise in handling accident and weather-related claims for homeowners, commercial properties, and large losses.

We are looking for an experienced and highly skilled professional to contribute to our dynamic team. You will be the first point of contact to meet with our insureds, explain coverage, estimate damages, and help them through the claims process while providing Remarkable service.

Key Responsibilities:

• Conduct on-site inspections and assessments of property damages for both residential and commercial claims
• Collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently
• May occasionally require interacting with parties who express strong emotions or concerns about ongoing inspections or claim resolutions
• Provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally
• Gather necessary evidence, document findings, and prepare detailed reports to support the claims handling process
• Investigate and adjust both personal and commercial property claims with exposures up to $500,000
• Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations
• Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines

Where you'll work: This position is located in Des Moines, IA. Competitive candidates should reside within one of the listed zip codes and will service this same territory: 50001 50002 50003 50005 50007 50008 50009 50020 50021 50022 50023 50026 50028 50029 50032 50033 50035 50038 50039 50042 50047 50048 50049 50051 50052 50054 50055 50056 50057 50060 50061 50062 50063 50065 50066 50067 50068 50069 50070 50072 50073 50074 50076 50078 50103 50106 50108 50109 50111 50112 50115 50116 50118 50120 50123 50125 50127 50128 50131 50133 50135 50137 50138 50139 50140 50141 50142 50144 50145 50146 50147 50148 50149 50150 50151 50153 50155 50157 50158 50160 50161 50162 50163 50164 50165 50166 50168 50169 50170 50173 50174 50208 50210 50211 50213 50214 50216 50218 50220 50222 50225 50226 50228 50229 50232 50233 50234 50237 50238 50239 50240 50241 50247 50250 50251 50252 50254 50257 50261 50262 50263 50264 50265 50266 50272 50273 50274 50275 50277 50278 50309 50310 50311 50312 50313 50314 50315 50316 50317 50319 50320 50321 50322 50323 50324 50325 50327 50632 50801 50830 50831 50833 50835 50836 50837 50840 50841 50842 50843 50845 50846 50847 50848 50849 50851 50853 50854 50857 50858 50859 50860 50861 50862 50863 50864 51531 51532 51535 51544 51552 51573 51631 51632 51646 51651 52211 52339 52569 52574 52581 52583 52590
This is a Remote-Field position in which you will work from home and utilize a mobile office/vehicle for in-person appointments. Although the primary work location is in the field, with a commutable distance from home, there will be opportunities for virtual work to be completed at home. Additionally, there may be occasions where you will be required to travel outside your assigned area to assist in other territories.

Hours of operation are continually evaluated and may change based on business need. Successful candidates are able and willing to work flexible schedules and may be asked to work overtime and/or irregular hours.

Competitive candidates must demonstrate:

• Experience as a Property Field Inspection Claim Specialist in the insurance industry, specifically in property claims
• Strong knowledge of property insurance policies, coverage and claim handling practices
• Knowledge of both residential and commercial building construction
• Familiarity with local regulations and compliance requirements in your assigned territory
• Excellent communication and interpersonal skills to effectively interact with clients, agents, and other stakeholders
• Proven effective communication skills to handle difficult/emotional conversations with a customer-minded focus
• Proven ability to assess damages, estimate repair costs, and negotiate settlements
• Detail-oriented with strong organizational and analytical skills
• Proficient in using claims management software and other relevant tools
• Physical agility to allow for: frequent lifting, carrying and climbing a ladder; ability to navigate roofs at various heights for inspection of both residential and commercial structures; ability to crawl in tight spaces
• May be required to complete Rope and Harness Safety Training.
• A valid driver's license is required

Preferred:

• Bachelor's Degree in a related field or equivalent work experience
• Experience in handling complex or high-value claims
• Construction background
• Water mitigation inspection experience
• Xactimate, XactContents

Additional Details:

• Employees must successfully complete all required training, including applicable licensing exam(s) and background checks required of various state(s).
• State Farm recently implemented new pre-employment assessments. Candidates that have previously taken an assessment may be asked to participate in additional testing

PI264727058