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Clinical Specialty Supervisor - Eye Services - Optum

Optum
$65-70k
United States, Massachusetts, Auburn
Jul 13, 2025
Supervises assigned employees and activities for the efficient administration of clinical specialties activities. Coordinates clinical specialty activities in assigned area. Provides direct clinical care and other related duties. Primary Responsibilities: Supervises assigned personnel including performance evaluations, scheduling, orientation, and training. Makes recommendations on employee hire, transfers, promotions, salary changes, discipline, terminations, and other similar actions. Resolves grievances and other personnel problems within position responsibilities. Provides input based on observations related to counseling and disciplinary issues. Implements corrective actions plans as required. May process payroll for assigned staff following standard procedures. May be responsible for Leader Standard Work. Plans, implements and evaluates the assigned staffing needs on a daily basis to adequately support patient care. Assigns staff based upon patient needs, practice volume, staff qualifications and department policy. Assists Manager or others in responding to patient concerns as needed. Monitors and addresses patient complaints within position responsibility. Ensures the highest level of patient satisfaction. Works with physicians and others to address and prevent problems. Provides effective direction, guidance, and leadership over the staff for effective teamwork and motivation, and fosters the effective integration of efforts with clinic-wide initiatives. Participates in the development and recommendation of the operating and capital budgets for the areas managed. Manages activities to ensure financial goals met. Monitors expenditures for compliance to approved budget. Resolves discrepancies. Coordinates the assignment of tasks and helps resolve technical and operational problems. Evaluates the impact of solutions to ensure goals are achieved. Assists in developing policies and programs within the department; acts as a positive role model for staff. Creates an environment that nurtures empowerment of clinical staff members; encourages the development of self-directed work teams; proactively pursue and encourage continuous quality management and innovation. Demonstrates an ability to work effectively and communicate frequently with all members of the patient care and administrative team; orchestrates and actively participates in daily huddles to promote effective communication with staff, providers and other members of the interdisciplinary team. Evaluates daily patient flow in the assigned area to maintain access standards and open communication with patients and providers; makes adjustments as appropriate to maintain organized, efficient patient flow in the station/unit. Provides assigned staff with information, education and tools to ensure they are supporting efficient patient flow and telephone triage in the station/unit. Triages patient visits and/or calls, prioritizes issues and directs assigned staff in delivery of patient care. Utilizes and maintains equipment to ensure maximum efficiency. Stocks and rotates stock/supplies as required. Ensures compliance with regulatory agencies such as DPH, etc. Develops and maintains procedures necessary to meet regulatory requirement. Ensures that assigned area comply with clinic established policies, quality assurance programs, safety, and infection control policies and procedures. Ensures adequate equipment and supplies for assigned area. Ensures compliance to all health and safety regulations and requirements. Performs similar or related duties as required or directed. Required Qualifications: COA - certified ophthalmic assistant or currently in the process of obtaining this certification 2+ years of ophthalmology or optometry experience Basic Life Support (BLS) required. Experience with an EMR system. Demonstrated problem-solving skills and the ability to communicate via written reports. Proficient with communication, team building and organizational skills; customer service excellence focused. Demonstrated leadership ability. Demonstrated competency to utilize equipment, perform a variety of tasks and mentor assigned staff. Proficiency with Microsoft Excel, Word, Outlook, etc