Manager, Marketing Research

Are you a self-motivated and critically thinking leader with a passion for data? Do you have in-depth knowledge of research design and project management? If so, you could excel as a Manager, Marketing Research at Spectrum.

At Spectrum, we keep nearly 32 million customers connected across our 41-state footprint. Over an advanced communications network, the company offers a full range of state-of-the-art residential and business services including Spectrum Internet, TV, Mobile and Voice. Our Manager, Marketing Research plays an essential role in leading a variety of marketing research activities that support multiple functions across the company.

BE PART OF THE CONNECTION

As a Manager, Marketing Research you will manage external research consultants and lead vendors to deliver against a highly strategic set of marketing research objectives. You'll work proactively across the organization to identify, champion and act on research and information needs. You'll work on a high-performing, collaborative team that supports one another each and every day. It's a career that develops as you do, with opportunities to grow.

WHAT OUR MANAGER, MARKETING RESEARCH ENJOY MOST

• Efficiently and effectively managing appropriate partnerships, vendors, contractors, consultants while working collaboratively with internal teams on a variety of research projects.
• Keeping abreast and reporting on key industry and product trends
  Supporting various teams across Charter by providing overviews of the competitive environment.
• Managing Charter customer research panel, including replenishment, survey programming and analysis of results.
• Managing multiple primary research projects, including advertising testing, product usability, and satisfaction and brand health trackers.
• Creating a bi-weekly research newsletter that delivers key industry and consumer observations to a variety of internal clients.
• Creating and maintaining a dashboard of leading customer attitudinal performance indicators.

You'll actively and consistently supports all efforts to simplify and enhance the customer experience through extensive research design, primary and secondary research reporting, and research project management. You must be resourceful, eager to learn and able to adapt to an ever-evolving work environment and industry. If you're up to the challenge, you'll find a rewarding and fulfilling career at Spectrum.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Project management experience 3+ years. Marketing Research experience 5+ years.
  Education: Bachelors degree in Research, Marketing, Business, Management or related field
• Technical skills: Understanding of qualitative and quantitative research methodologies. Advanced proficiency with Excel and PowerPoint; proficient in other desktop applications. Interpreting and summarizing secondary data (e.g. Forrester, Mintel, etc.).
• Skills: Resourceful, proactive, detail-oriented
• Abilities: Can read, write, speak and understand English. Can analyze and interpret data to make recommendations based on analysis and expertise. Can identify research necessary to address a multitude of business needs. Can manage multiple projects at one time and handle shifting priorities
• Travel ability: Office environment. Light to moderate travel required (10-20%)

Preferred Work Experience

• Management or leadership experience 2+ years

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas
• Learning Culture: With a focus on training and development, employees can have confidence that day one is truly just the beginning of a dynamic career
• Total Rewards: See all the ways we invest in you-at work and in life

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