Client Success Manager - MA eCAS Platform

The Client Success Manager is dedicated to the maintenance and support of the Massachusetts Electronic Comprehensive Assessment System (eCAS) powered by WellSky Human Services.The role will serve as the primary point of contact for prioritization and escalation of issues, concerns, and cases being addressed by WellSky professional services, solutions, and support teams.

This position will be based in Boston, MA. We invite you to apply today and join us in shaping the future of healthcare!

Key Responsibilities:

• This role is responsible for being the primary escalation point for problem resolution management processes, escalation processes, and access to required solutions, services, and/or support personnel as needed.
• Coordinate internal WellSky functional areas to produce and make available to users a set of Frequently Asked Questions and update content over time based on common questions.
• Be the primary point of contact to manage the change orders process set forth in the contract.
• Be the primary point of contact to manage application updates, application releases, changes to hosting environment, changes to operating hardware and software.
• Leverage operational data to identify areas of improvement.
• Define and deliver improvements for core business Key Performance Indicators, measuring engagement behaviors, client outcomes, value improvement, and business growth.
• Performs other duties as assigned in support of the Massachusetts Electronic Comprehensive Assessment System (eCAS).

Required Qualifications:

• Bachelor's degree or equivalent work experience
• At least 4-6 years of relevant work experience

Job Expectations:

• Willing to travel up to 20% based on business needs
• Willing to work additional or irregular hours as needed
• Must work in accordance with applicable security policies and procedures to safeguard company and client information
• Must be able to sit and view a computer screen for extended periods of time

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WellSky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At WellSky you can make a difference.

WellSky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law. WellSky is proud to be a drug-free workplace.

Applicants for U.S.-based positions with WellSky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

Here are some of the exciting benefits full-time teammates are eligible to receive at WellSky:

• Excellent medical, dental, and vision benefits
• Mental health benefits through TelaDoc
• Prescription drug coverage
• Generous paid time off, plus 13 paid holidays
• Paid parental leave
• 100% vested 401(K) retirement plans
• Educational assistance up to $2500 per year