Associate Business Services Manager

About us:

For over three decades, Cirtec Medical has been a leading outsourcing partner for complex medical devices. We specialize in providing comprehensive solutions for Class II and III devices, from design and development to precision components and finished device assembly. Our expertise spans neuromodulation, implantable drug delivery, cardiac rhythm management, structural heart, mechanical circulatory support, and minimally invasive surgical systems.

Our dedicated teams prioritize growth, innovation, and collaboration. We actively seek opportunities for improvement to enhance our support for clients. If you embrace a growth mindset and thrive on challenges, you may be a perfect fit for our team!

Position Summary:

This position is responsible for being the primary point of contact for strategic account support. Supporting the organization by building strong customer relationships and regular communication with key stakeholders. This individual will work closely with Business Development, Operations, Supply Chain, and Finance to drive production and engineering initiatives. The role focuses on meeting site revenue and profitability objectives, and exceeding customer expectations for delivery and service. This role will support the Principal Business Services Manager with various day-to-day activities; gathering data to support pricing exercises, customer forecasting, onsite customer visits, & marketing initiatives. This individual will be responsible for customer accounts with the opportunity to drive growth within the customer portfolio. This position requires an onsite presence and is expected to participate in operations daily stand-up meetings.

Key Responsibilities:

• Build and maintain relationships with customer contacts to manage expectations, drive growth within the customer portfolio, and communicate customer needs to the rest of the organization.
• Monitor customer portfolio revenue and profitability to ensure we are meeting organizational objectives. Develop and present pricing strategies accordingly.
• Meet with assigned accounts regularly, virtually and in person to understand their needs and provide insight to Business Development related to risks and future growth.
• Supports the annual budgeting process by being the primary author of customer demand forecasts. Maintains and updates product forecasts regularly to support Production planning.
• Addresses customer concerns and requests by coordinating internally, driving activity and timely communication. Escalates major customer topics that require executive engagement.
• Support Quarterly Business Reviews (QBR) preparation with BSM team and internal site department managers.
• Support administration of NPS customer survey & reporting results
• Regular in-person engagement and collaboration with site management and Sales team.

Must Have:

• Bachelor's Degree; or 2+ years of direct medical device manufacturing experience.
• Microsoft Project and general software skills required (Word, Excel, PowerPoint etc.)
• Excellent communication skills both written and verbal.
• Multitasker
• Self-motivated
• Ability to plan and organize in ambiguous situations.
• Exceptional communication and problem-solving skills
• Critical thinker
• Some travel may be required

Good to have:

• Contract Manufacturing (CM) Operational experience is a plus.

Cirtec Medical Corporation considers for employment and hires qualified candidates without regard to age, race, religion, color, sex, sexual orientation, gender identity, national origin, ancestry, protected veteran or disability status or any factor prohibited by law. Cirtec Medical Corporation and all of its related companies fully endorse equal opportunity for all. Cirtec Medical provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in the job application process.

We work to create a culture that is built on innovation, respect, transparency and communication, and hope you take pride in being a member of our team. It is Cirtec's goal to create a great work environment and to keep the company a great place to work. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. Our benefits include Training and career development, Healthcare and well-being programs including medical, dental, vision, wellness and occupational health programs, Paid Time Off and 401(k) retirement savings with a company match.